Software Engineer, Forward Deployed Engineering

Sofia, Bulgaria
Customer Experience – Technical Services /
Full-time /
Hybrid
Company Description
Hyperscience is a market leader in hyperautomation and a provider of enterprise AI infrastructure software. The Hyperscience Hypercell platform unlocks the value of an organization’s back office data through the automation of end-to-end processes, and transforms complex documents into LLM and RAG-ready data to power enterprise GenAI experiences. This enables organizations to transform manual, siloed processes into a strategic advantage, resulting in a faster path to decisions, actions, and revenue; positive and engaging customer, public, and patient experiences; and dramatic increases in productivity. 

Leading organizations across the globe rely on Hyperscience to drive their hyperautomation initiatives, including American Express, Charles Schwab, Fidelity, HM Revenue and Customs, Mars, Stryker, The United States Social Security Administration, and The United States Veterans Affairs. The company is funded by top tier investors including Bessemer Venture Partners, Battery, FirstMark, Stripes, and Tiger Global.

The Software Engineer role within Forward Deployed Engineering (FDE) is responsible for producing modular extensions used in Hyperscience’s HyperAutomation platform.

The Software Engineer (FDE) collaborates cross-functionally with client-facing and engineering counterparts to deliver client-requested functionality to on-premise and cloud-based solutions; contributing across the entire software development lifecycle including requirements definition, design, development, testing, deployment, and support.

The Software Engineer (FDE) helps influence overall product functionality by identifying commonly requested extensions, and engineering code with an eye towards global reusability. Their contributions are used to enhance the Hyperscience product and thereby our clients’ experiences.

Additionally, the Software Engineer (FDE) acts as a point of escalation for customer technical issues, assuming Level 2 support responsibilities and addressing technical issues concerning client-requested functionality and issues requiring knowledge of the platform's underlying code base.
This is an exciting time for Hyperscience’s product, business, and people! Candidates for this position will have the opportunity to influence and deliver on a bold vision for transforming the way organizations model and execute their business processes.

We are looking for people who have a strong sense of team and want to collaborate effectively and support each other's growth.

Responsibilities:

    • Collaborate cross-functionally with Customer Experience, Sales, and Engineering to assess the needs of our clients.
    • Define, develop, and deploy technical components for existing client installations and new client implementations.
    • Document technical components ensuring that a high degree of visibility, knowledge, and ease of support is achieved throughout your cross-functional partnerships.
    • Maintain a high level of product quality and performance by writing automated tests and performing thorough code and design reviews.
    • Contribute to the success of the Technical Services department by suggesting enhanced procedures and best practices that improve operational efficiency when directed.
    • Support our Customers and Partners by acting as a Level 2 support professional and developer advocate/consultant.

Requirements

    • Two or more years of software engineering experience.
    • Functional knowledge of Python, Java, or other contemporary general-purpose programming languages.
    • Comfortable learning and implementing new technologies and patterns.
    • Ability to understand and implement client functional requirements into software.
    • Demonstrated ability to contribute to projects with clean and efficient code.
    • Interest in engaging with more experienced engineers for mentorship and to learn best practices.
    • Basic familiarity with Linux distributions and an enthusiasm for learning about cloud-native technologies.
    • Interest in customizing solutions and engaging in technical problem-solving.
    • Openness to support Level 2 technical/customer support tasks.


Benefits & Perks
- You’ll work with some of the best machine learning, software, and test engineers in one of the most innovative tech companies in Sofia
- Work from home flexibility
- Up to 4 months of fully paid parental leave used within 3 years of your child’s birth
- 20 days of paid leave minimum annually with an additional unlimited amount to help nurture work-life symbiosis
- A great office, with an excellent location
- A sports card, covering various options for sport
- Additional health insurance package, including extensive medical, dental & vision care
- Truly competitive salary
- Stock options
- Referral bonus
 
All job applications will be treated and processed with strict confidentiality and in full compliance with the GDPR provisions. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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PLEASE BE AWARE of, and cautious about, potential recruitment fraud.  All of our open jobs can be found directly on our careers page at:
https://www.hyperscience.com/about-us/careers/open-positions/

We will never communicate with candidates except via our @hyperscience.com email domain. Any communication you receive outside of these parameters is potentially fraudulent.  

Additionally, we never conduct interviews solely via online tests, nor do we make job offers without multiple cross functional live interviews via Zoom, phone or onsite.  We only ask for personal information via our application process on our careers page or through a verifiable background check company during onboarding.