Senior Solutions Architect
New York City - NY, US Remote / US-East Coast Time Zone - Remote
Customer Experience – Solutions Architects /
Full-time /
Hybrid
Company Description
Hyperscience is a recognized leader in enterprise AI, providing the advanced infrastructure software that unlocks the value of an organization's most complex data. As a Leader in the 2025 Gartner Magic Quadrant for Intelligent Document Processing Solutions, our technology is a proven solution for transforming manual, siloed processes into a strategic advantage.
Our Hypercell platform converts intricate documents into LLM and RAG-ready data, empowering organizations—from American Express to the U.S. Social Security Administration—to achieve a faster path to decisions, dramatic increases in productivity, and unparalleled business impact.
Hyperscience is funded by top tier investors including Bessemer Venture Partners, Battery, FirstMark, Stripes, and Tiger Global.
The Role:
The Solution Architecture (SA) team at Hyperscience is composed of dedicated professionals who are passionate about bridging customers' technical goals and challenges with Hyperscience's innovative solutions. This team plays a crucial role in ensuring customer success by offering proactive strategic and technical guidance, driving product adoption, growth, and building deeper customer relationships. Their mission is to turn every customer into a lifelong Hyperscience champion and advocate.
As a Solutions Architect, you will be the primary technical advisor and trusted partner for customers, ensuring they successfully implement, adopt, and optimize our platform. This role blends technical consulting, implementation, and ongoing account management, focused on delivering measurable outcomes.
You will work closely with customer engineering teams, IT leaders, and business stakeholders to ensure smooth deployments, troubleshoot challenges, and proactively drive long-term success. Your ability to combine deep technical acumen with strong customer engagement skills will be key to fostering lasting partnerships and unlocking expansion opportunities.
This is a hybrid role: includes travel to customer sites across the US as needed to support onboarding, implementation, and strategic account planning.
Responsibilities:
- Lead technical onboarding and deployment for customers, ensuring a smooth go-live experience
- Guide customers through configuration, integrations, and best practices for optimizing our platform
- Act as a technical project manager, aligning internal teams and customer stakeholders
- Serve as the primary technical point of contact for assigned accounts
- Proactively monitor product adoption and drive best practices to maximize value realization
- Identify and mitigate technical risks and adoption blockers
- Conduct technical health checks, optimization reviews, and advisory sessions
- Troubleshoot complex issues, collaborating with Technical Services, Product, and Engineering
- Advise on workflow optimization, automation, and performance improvements
- Provide product feedback to influence roadmap and features
- Partner with AEs to identify expansion opportunities
- Support renewal discussions by demonstrating business impact and success metrics
- Build strong relationships with customer IT teams, architects, and executive stakeholders
Qualifications required:
- 5+ years in a Technical Account Manager, Implementation Consultant, Solutions Engineer, or Customer Success Engineer role at a software company
- Strong experience with customers and complex technical products
- Deep understanding of system integrations, APIs, security, and IT infrastructure
- Project management experience – guiding multiple stakeholders through complex implementations
- Excellent problem-solving skills and ability to troubleshoot technical challenges
- Effective communication of technical concepts to both technical and non-technical audiences
- Demonstrated ability to design end-to-end solutions by mapping customer needs to software capabilities
Preferred:
- Familiarity with Kubernetes, Docker, and container infrastructure
- Experience with AI, automation, workflow, or enterprise SaaS
- Python scripting or coding experience is a plus
- Understanding of cloud platforms and modern deployment architectures
- Background in regulated industries (finance, healthcare, government)
- Experience with Intelligent Document Processing (IDP) or Document Processing Automation
The target base salary for this role: $119,000 - $177,500 + Bonus variable. Actual compensation will be dependent upon the individuals skills, experience, qualifications, geographical location, and our business needs and objectives. Our overall compensation packages include base salary, equity and the benefits and perks listed below. Our Talent Acquisition team will speak more about our Total Rewards philosophy and approach during the hiring process.
This is a field-based position supporting the U.S. East Coast territory. We will consider candidates based in the U.S., preferably located in the Eastern Time Zone. Regular travel is required.
Benefits
- Top-notch healthcare for you and your family
- A 100% 401(k) match for up to 6% of your annual salary
- Flexible PTO with the approval of your manager
- 12 weeks of parental leave and an additional 4 weeks for birthing parents
- Stock options
We are an equal opportunity employer. We welcome people of different backgrounds, experiences, abilities and perspectives. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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PLEASE BE AWARE of, and cautious about, potential recruitment fraud. All of our open jobs can be found directly on our careers page at:
We will never communicate with candidates except via our @hyperscience.ai email domain. Any communication you receive outside of these parameters is potentially fraudulent.
Additionally, we never conduct interviews solely via online tests, nor do we make job offers without multiple cross functional live interviews via Zoom, phone or onsite. We only ask for personal information via our application process on our careers page or through a verifiable background check company during onboarding.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
