Service Delivery Consultant

UK Homebased /
Revenue – Service Delivery - Professional Services /
/ Remote
Here at Ideagen we take great pride in our amazing Service Delivery team, who are essential to our exceptional client experience. We are currently recruiting for an Service Delivery Consultant to provide guidance to our customers based on product knowledge in order to expedite their time to value of Ideagen products. We need someone to assist with the continual improvement of customers management systems and to have a strategic review of customer processes, documentation and requirements in order to consult and guide customers.

So if you have the industry knowledge we are looking for and experience collaboratively working with customers then this role could be the perfect fit for you and a great opportunity for you to progress within the company.

Duties & Responsibilities:

    • Building effective and successful relationships with clients and working with them as a trusted partner
    • Supporting, guiding and advising clients on how to configure Ideagen software, providing training as required, and delivering complex solutions for customisation of both products and systems
    • Delivery of the Scope of Service Delivery projects, maximising the benefits of Ideagen products and services whilst minimising clients Time to Value.
    • International Travel in order to deliver high quality Services to Ideagen customers at their office location
    • Providing statistical and written business intelligence to the Ideagen Customer Success Department to assist in the continual improvement of our products and services.
    • Supporting Ideagen sales and marketing teams by providing professional advice, attending conferences, or assisting with software demonstrations.

Knowledge & Experience:

    • Have Project Experience related to an industry of focus for Ideagen focus including but not limited to:
    • Aviation
    • Healthcare
    • Life Science
    • Engineering
    • Manufacturing
    • Food Safety

What's in it for you?
While we take our work and deliverables seriously, we have a relaxed working environment and we want our people to be rewarded for their hard work. We offer benefits such as 34 days' holidays (inclusive of bank holidays), Enhanced Maternity and Paternity Pay, Contributory Pension Scheme, Free On-site Parking, Private Medical Insurance, and many more!
Who are Ideagen?
If you have ever flown in a plane, been in hospital, or even given blood, there is a good chance we've helped keep you safe. For nearly a quarter of a century, we have been providing software solutions to thousands of customers such as the UK NHS, Virgin, PwC, Emirates, Heineken and even Harvard University. We are not a large faceless corporation, but we are not a fly-by-night dot com company either. With more than 1150 employees in multiple locations across the UK, USA, Dubai, Malaysia, and Bulgaria – not including our global Partner Network – we're one of the most exciting and fastest growing software companies in the world.