Cloud Infrastructure Engineer

Hyderabad /
Product – Cloud Operations /
/ On-site
We are seeking an experienced Cloud Infrastructure Engineer to join our Cloud Centre of Excellence (CCOE) team in Hyderabad, India to support critical 24x7 cloud based infrastructure.
As a Cloud Infrastructure Engineer, you will be responsible for monitoring, administering, and maintaining our client facing SaaS platforms, based across both AWS and Azure platforms, working with Software Engineering teams, and helping to ensure the quality and availability of our key products.

Key Responsibilities

    • Working on a shift pattern to manage, monitor, and maintain key cloud infrastructure that supports our 24/7 client-facing platforms.
    • Provide operational support and be able to co-ordinate with other teams during incidents that may impact service.
    • Troubleshoot and resolve complex infrastructure issues in a timely manner.
    • Develop and maintain technical documentation and procedures.
    • Collaborate with software engineering teams to ensure that the cloud infrastructure meets their requirements.
    • Perform troubleshooting and root cause analysis of cloud infrastructure issues.
    • Work to improve the reliability, quality, performance, and scalability of our infrastructure.
    • Continually measure and optimise system performance.
    • Manage and implement approved changes into the infrastructure.

Skills & Experience

    • 3+ years of experience in managing cloud infrastructure in highly available 24x7 customer facing environments.
    • Experience of cloud hosting platforms such as AWS and/or Azure.
    • Strong understanding of networking, security, and storage concepts in cloud environments.
    • Strong experience of server operating systems, primarily Windows and Linux.
    • Strong experience of Microsoft based technologies such as Active Directory, IIS etc
    • Scripting skills in languages such as Python, BASH, and/or PowerShell.
    • Experience working with database platforms such as MSSQL, MongoDB etc
    • Proven ability to grasp new technical concepts quickly.
    • Strong problem-solving skills and attention to detail.
    • Excellent communication and collaboration skills.

    • Desirable:
    • Strong understanding of Software Development Lifecycles
    • Knowledge of containerization technologies such as Docker and Kubernetes.
    • Knowledge of CI/CD pipelines and automation tools.
    • Experience with compliance standards based infrastructure such as ISO27001, Cyber Essentials & FedRAMP, and general regulatory compliance management.
    • Exposure to ITIL concepts and adoption.


    • Ambitious - Drive, Planning & Execution
    • Adventurous - Flexibility, Resilience & Savvy thinking
    • Community - Collaboration & Communication 
Who are Ideagen?
If you have ever flown in a plane, been in hospital, or even given blood, there is a good chance we've helped keep you safe. For nearly a quarter of a century, we have been providing software solutions to thousands of customers such as the UK NHS, Virgin, PwC, Emirates, Heineken and even Harvard University. We are not a large faceless corporation, but we are not a fly-by-night dot com company either. With more than 1150 employees in multiple locations across the UK, USA, Dubai, Malaysia, and Bulgaria – not including our global Partner Network – we're one of the most exciting and fastest growing software companies in the world.