IT Service Desk Analyst

Nottingham /
Finance, Ops and Technology – IT Service Desk /
/ Hybrid
Ideagen - we are the Software solutions that support the safe hands that protect your organisation!

We are the name trusted by organisations globally to deliver world-class, innovative software solutions in regulated or high-compliance industries such as aviation, financial services, life sciences, healthcare and manufacturing.

We are looking for an IT Service Desk Analyst who will report to the IT Service Desk UK Team Leader, and you will be responsible for providing effective and reliable technical support and assistance to colleagues across the business. 

Key Responsibilities

    • Providing technical support to staff via our service desk, over the phone or in person 
    • Follow documented processes and procedures 
    • Maintaining documentation and knowledge bases  
    • Carrying out IT inductions with new starters 
    • Identify potential issues and recommend solutions to improve system performance and reliability 
    • Install, configure, and upgrade hardware and software 
    • Document customer interactions and resolutions on our service desk 
    • Maintain an up-to-date inventory of IT hardware and software 

Knowledge & Experience

    • A technical background, with some focus on supporting Azure and Office 365 environments
    • User and group management in Azure and OnPrem Active Directory
    • Experience troubleshooting software and hardware issues
    • Basic PowerShell knowledge
    • Supporting and troubleshooting audio & visual conferencing issues
    • Experience using and troubleshooting issues with Windows 10/11
    • Experience deploying and managing devices using Microsoft Autopilot

Values & Behaviours

    • Ambitious - Drive, Planning & Execution
    • Adventurous - Flexibility, Resilience & Savvy thinking
    • Community - Collaboration & Communication

What's in it for you?
While we take our work and deliverables seriously, we have a relaxed working environment and we want our people to be rewarded for their hard work. We offer benefits such as 34 days' holidays (inclusive of bank holidays), Enhanced Maternity and Paternity Pay, Contributory Pension Scheme, Free On-site Parking, Private Medical Insurance, Free 200degree coffee shop and many more!
Who are Ideagen?
If you have ever flown in a plane, been in hospital, or even given blood, there is a good chance we've helped keep you safe. For nearly a quarter of a century, we have been providing software solutions to thousands of customers such as the UK NHS, Virgin, PwC, Emirates, Heineken and even Harvard University. We are not a large faceless corporation, but we are not a fly-by-night dot com company either. With more than 1150 employees in multiple locations across the UK, USA, Dubai, Malaysia, and Bulgaria – not including our global Partner Network – we're one of the most exciting and fastest growing software companies in the world.