Business Process Manager/Analyst

Information Technology – ERP /
Full-Time /
Get to Know Us

iDeals is a global B2B SaaS product company recognized as the most highly rated and customer-centric in a secure business collaboration market. Trusted by more than 1,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stake business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:

iDeals Virtual Data Room: A web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

iDeals Board: A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-stake decisions in a fast, secure, and compliant way.

The Role

iDeals has a strong focus on building efficient processes and implementing cutting-edge technologies and automation, which into various cross-functional business transformation projects.  To support them we are extending our Operations team and are looking for a Business Process Manager/Analyst who will ensure business clients’ processes and digital transformation needs are designed and delivered in the most effective and streamlined way. You will cooperate closely with Finance, Operations, People departments, and other stakeholders across the company.

What You Will Do

    • Analyze complex process-related problems for the business and make recommendations for improvements and optimization
    • Work closely with cross-functional teams to identify pain points, bottlenecks, and areas for improvement.
    • Conduct process discovery, business research, and re-engineering efforts to maximize efficiency.
    • Analyse and decompose  requirements for systems in the IT environment to ensure maximum usability
    • Partner with other stakeholder teams across business units to develop necessary analysis and documentation collaboration
    • Gather and prioritize business requirements from stakeholders, manage the project documentation
    • Communicate effectively and efficiently with business units, development, and executive teams
    • Write and provide detailed descriptions of user needs, program functions, and steps required to develop or modify a solution
    • Translate complex processes about how the business works for technical staff
    • Facilitate design sessions with the implementation team to define the solution
    • Plan and monitor projects with regular checks on requirements
    • Report and monitor project performance
    • Design User Acceptance Testing and User training
    • Independently verify created technical solutions for the business

What We Look For

    • Proven experience in a related field or business process analysis and management.
    • Experience with processes and systems in the Finance area. HR-related projects would be a plus.
    • B2+ level of written and conversational English, including the ability to run discovery sessions, provide data-driven guidance, and present end-to-end solutions in English
    • Strong skills in cultivating relationships with internal clients
    • Knowledge of process design and process improvement frameworks (Lean Six Sigma, Kaizen, Design Thinking)
    • Experience with workflow automation software(Make, Zapier, Blue Prism, Microsoft Power Automate)
    • Experience with ERP systems (preferable - NetSuite), but ready to work also with other systems
    • Software Development Life Cycle (SDLC) knowledge
    • Experience in gathering and describing requirements: UserStory, UseCase
    • Business process modelling BPMN, UML, IDEF0
    • Basic level of REST API, Postman, SQL 
    • Atlassian products knowledge: Jira, Confluence

Nice To Have

    • Global Standard for Business Analysis Certifications (CCBA®, and CBAP®) 
    • BPM, CBPP, and other business process management certifications

What We Offer 

We highly value our people, so we will provide you with all the resources and support you need to succeed.

For your work
• Remote-first model with teams distributed globally 
• Home office set up budget 
• High-end laptop, monitor and any additional IT equipment needed
• Reimbursement of co-working space expenses

For your well-being
• Medical insurance with flexible coverage
• Compensation for sports, yoga, mental, and other health and wellness-related activities
• Reimbursement of participation in sports competitions
• 20 business days of paid time off per year
• Unlimited health-related time off

For your growth
• Individual Development Plan based on your career interests 
• Generous budget for learning and development activities
• Professional and self-development books and subscriptions compensation
• iDeals’ support of your passion as a speaker or writer
• Internal growth and internal mobility opportunities

Extra perks
• Team-building offline events
• Budget for local gatherings in global locations
• Generous internal referral program
• iDeals Surprise Boxes

Our Culture

Commitment, Excellence, Collaboration, Trust and Care are core values to the iDeals team. For us, these are the principles that every iDealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we are able to create a team where talents feel at ease and are able to work to the best of their abilities.

Commitment and Excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further. Our diversity and different perspectives are the foundation of our success. Collaboration and Trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems. Care drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.

iDealers work in a remote-first model, meaning we collaborate from anywhere – either home, cafe, co-working space, or one of our offices. Some roles may have specific location-based requirements, including in-office and client interactions. Despite being located across the globe, we stay connected through the latest tools and technologies, ensuring that everyone on our team feels surrounded by teammates and engaged with our common goals.

iDeals is an equal opportunity employer

iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.