Customer Support Assistant / Shipping Coordinator (Back Office)
London
Customer Support – Data recording /
Full-Time /
On-site
Get to Know Us
iDeals is a global B2B SaaS product company recognized as the most highly rated and customer-centric in a secure business collaboration market. Trusted by more than 1,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stake business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:
iDeals Virtual Data Room: A web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.
iDeals Board: A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-stake decisions in a fast, secure, and compliant way.
The Role
As part of our unwavering commitment to delivering exceptional service, we rely on a streamlined data recording and shipping process to provide our clients with a frictionless experience worldwide. We are seeking a meticulous Customer Support Assistant / Flash Drive Shipping Assistant to join our London hub and play a vital role in managing these critical operations from our London hub.
In this role, your attention to detail and reliability will directly impact the seamless execution of client data recording on flash drives and the prompt, accurate delivery of these orders through our express courier service. You will work closely with the Customer Support Team to ensure all requirements are met.
You will also collaborate with 3 Data Recording Specialists, a Lead, and the Internal IT Support Teams. Your tech-savvy proficiency and flawless execution will be instrumental in upholding our reputation for superior client service as a stand-alone team member in our remote environment.
Schedule: Monday to Friday from 8/9 am to 4/5 pm.
Location: rented office room in London.
What You Will Do
- Process and accurately record flash drive orders within specified time frames
- Perform quality checks to ensure data relevance and prepare certificates
- Prepare parcels with flash drives, arrange courier service, and control shipments on behalf of DHL or FedEx
- Manage stock replenishment of blank flash drives and stationery
- Provide office management and administrative support (equipment setup, ordering supplies)
- Continuously improve the flash drive order process through optimization
- Execute additional tasks as assigned by the Customer Support Team
What We Look For
- Fluent English proficiency (C1-C2 Level)
- Eligibility for legal employment in the United Kingdom (citizenship or relevant visa status)
- Advanced skills in MS Windows and Adobe Acrobat
- Experience with request processing tools such as ticketing systems and CRMs
- Proficiency with office technology (printers, DVD-RW, Wi-Fi routers)
- Minor software/hardware troubleshooting
- Readiness to perform routine tasks with a high sense of responsibility
- Ability to respond promptly to requests and accurately follow instructions
- Strong attention to detail, punctuality, and commitment to scrupulous work
- High self-discipline, autonomy, and self-management
Nice To Have
- Previous administrative or delivery organization experience
- Experience with 7-Zip, WinRAR
£18,000 - £30,000 a year
What We Offer
We highly value our people, so we will provide you with all the resources and support you need to succeed.
For your work
• Remote-first model with teams distributed globally
• Home office set up budget
• High-end laptop, monitor and any additional IT equipment needed
• Reimbursement of co-working space expenses
For your well-being
• Wellness budget for sports, yoga, mental, and other health-related activities
• Reimbursement of participation in sports competitions
• Unlimited health-related time off
For your growth
• Individual Development Plan based on your career interests
• Generous budget for learning and development activities
• Professional and self-development books and subscriptions compensation
• iDeals’ support of your passion as a speaker or writer
• Internal growth and internal mobility opportunities
Extra perks
• Team-building offline events
• Budget for local gatherings in global locations
• Generous internal referral program
• iDeals Surprise Boxes
Our Culture
Commitment, Excellence, Collaboration, Trust and Care are core values to the iDeals team. For us, these are the principles that every iDealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we are able to create a team where talents feel at ease and are able to work to the best of their abilities.
Commitment and Excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further. Our diversity and different perspectives are the foundation of our success. Collaboration and Trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems. Care drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.
iDealers work in a remote-first model, meaning we collaborate from anywhere – either home, cafe, co-working space, or one of our offices. Some roles may have specific location-based requirements, including in-office and client interactions. Despite being located across the globe, we stay connected through the latest tools and technologies, ensuring that everyone on our team feels surrounded by teammates and engaged with our common goals.
iDeals is an equal opportunity employer
iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.
