Money Transfer Operations Associate
Newark, NJ
IDT Corporation – BOSS Revolution /
Operations /
On-site
This position is responsible for supporting the day-to-day operations of the Money Transfer business.
Responsibilities:
- The Associate will work alongside the Money Operation Manager to monitor transaction activity and take action on escalations from the Guatemala Operations and Customer Care teams.
- Provide day-to-day escalation support to Guatemala customer service
- Daily reviews with the Guatemala Operational support team
- Partner with Payer Support teams to ensure new Payer turnups are set up and tested completely.
- Coordinate with marketing to ensure operational readiness of promotions or changes to product offerings or pricing.
- Identify areas to improve the operational support interfaces and processes for Money Transfer and Bill Pay.
- Provide monthly reporting on Money Transfer transactional data to identify trends and areas of concern or improvement.
Requirements:
- Excellent oral, and written skills required in English & Spanish
- Proficient in Microsoft Word, Excel, Google Docs & Sheets
- Strong team player and possess excellent interpersonal skills
- Flexibility to be available after hours on weekdays, weekends & holidays in case of critical production issues or outages.
- Experience with data reporting tools is a plus
About us: IDT is a US Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20+ countries, and have over $1.5 billion in revenues. Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide. Join us!
