N2P- Tech Support Tier 1
Guatemala
/
Voice Engineering /
As Tier1 Tech Support, The main role is to provide support post-installation to our Business VoIP customers you can be a part of this vital group by demonstrating your ability to resolve any technical inquiry/issue present post-implementation. We look for teammates who are able to thrive in a fast-paced, cutting-edge, technology-driven environment and that are also detail-oriented and customer-focused individuals to help cultivate relationships with new customers while improving overall customer engagement by providing solutions to technical issues.
RESPONSIBILITIES
- Address customers’ changing needs or technical inquiries/issues that arise post-implementation, via phone and Email.
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Update tickets assigned with actions taken to resolve incidents and or escalate if needed.
- Provide both great technical support and customer service.
REQUIREMENTS
- High School Diploma
- 85% of English Proficiency great communication skills (written and spoken)
- Positive Attitude
- Problem Solving Skills.
- Quick Learner
- Team Player
- Software and Hardware knowledge
- 1+ Years of experience in tech support, desktop support, or a similar role. (Mandatory)
- Excellent Customer Service and great communication skills (written and spoken)
- Experience with remote desktop applications and help desk software. i.e: TeamViewer, AnyDesk, or others.
- Experience in VoIP technology, troubleshooting, and understanding of its infrastructure (It’s a plus)
- Salesforce experience (desired)
- CompTIA A+ (Certification is a plus)
- Knowledge in the following areas/fields: (Mandatory) *if Certified it’s a plus.
- CCNA* - Network Monitoring
- Routing Protocols. - Cybersecurity
- Satellite Technology - LAN and WAN networks.
- Linux servers. - Telephone Plants PBX
- Structured Wiring - Antennas
What we offer:
What we offer:
Competitive Salary
Bonuses
A great and positive work environment
Parking Subsidy
Life and Medical Insurance
Benefits and discounts
Growth Opportunities
Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
