IDT Corporation – BOSS Revolution /
Technical Support /
We are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees.
As a Technical Support Representative, you will be responsible for providing technical assistance and support to retailers utilizing our range of products and services. You will play a critical role in ensuring the smooth operation of computer systems, scanners, printers, and our proprietary money transfer portal, resolving technical issues promptly and efficiently.

Responsibilities and Duties

    •  Take calls from Retailers and Customers experiencing technical issues·        
    • Troubleshoot the issue over the phone·        
    • Log all calls and solutions·        
    • Report reoccurring issues to your supervisor·        
    • Installs, modifies, and makes minor repairs to computer hardware and software systems.·        
    • Resolves tickets·        
    • Installs software and necessary applications for workflow.
    • Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.        
    • Prepares reference material for users by drafting operation instructions

Qualifications and Skills

    • Excellent problem-solving and troubleshooting skills.
    • Experience working with computers·        
    • Strong communication skills·        
    • The ability to communicate technical information in an accessible manner to non-technical employees.       
    • A process improvement mindset.      
    • Software maintenance and testing capability.        
    • Basic knowledge of networking principles and operating systems. 
    • Customer-service focus.        
    • Collaborative mindset.        
    • Hands-on problem-solving ability.
    • High School Diploma


    • 85% of English Proficiency 
    • Software and Hardware knowledge 
    • Prior experience in tech support, desktop support, or a similar role.
    • Customer Service and Tech Support Experience (Must)
    • Excellent communication skills (written and spoken)
    • Patient, helpful, empathetic, good listener & professional 
    • Attention to detail and good problem-solving skills.
    • Experience with remote desktop applications and help desk software. (Desired)
    • Goals and people oriented
Competitive salary
A great and positive workplace
Parking Subsidy
Life and Medical Insurance
Benefits and Discounts
Growth opportunities
Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)