Customer Success Manager

College Park, MD | Columbus, OH | Boston, MA /
Customer Success – Customer Engagement /
Full-time
Immuta is the leader in secure Data Access, providing data teams one universal platform to control access to analytical data sets in the cloud. Only Immuta can automate access to data by discovering, securing, and monitoring data. Data-driven organizations around the world trust Immuta to speed time to data, safely share more data with more users, and mitigate the risk of data leaks and breaches. Founded in 2015, Immuta is headquartered in Boston, MA.

- Immuta has been recognized by Forbes as a top american startup employer, by Inc. Magazine as  one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies 
 - Immuta is trusted by the top U.S. bank, two of the top three top pharma companies in the world, the world's top luxury car brand, and many other large enterprises across industries
In the past 12 months, Immuta has increased annual recurring revenue (ARR) by more than 100 percent, doubled its customer base, doubled the number of employees, and is now valued at over $1B.
 - Technology partners include Snowflake, Databricks, AWS, Azure, Google Cloud, and Starburst 
 - $267 million in total funding. Investors include NightDragon, Greenspring Associates, March Capital, Ten Eleven Ventures, Intel Capital Corporation, NGP Capital, DFJ Growth, Dell Technologies Capital, Citi Ventures, Inc, Wipro Ventures, and Okta Ventures
Hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park, Maryland; and London


The core mission of our Customer Success team is to build and nurture an environment where the customer is at the center of everything we do.  At Immuta, our Customer Success Managers:

CUSTOMER SUCCESS MISSION

    • Manage and advocate for the customer - owning the relationship
    • Drive expansion – identify and implement new use cases and make it easy to spot and act on opportunities for growth and expansion
    • Work closely with the greater Customer Success Account team to deliver a seamless customer experience. 
    • Act as the voice of the customer within Immuta - enabling cross-departmental visibility into customer requirements
    • Work closely with our Sales team to identify and document new opportunities within the assigned account base
    • Provide customer input to the Product & Engineering departments to ensure our platform is meeting their needs
    • Are the primary point of contact and build long-term relationships with customers
    • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
    • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
    • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
    • Forecast and track key account metrics
    • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
    • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
    • Monitor and analyze customer's usage of our product
    • Maintain a high level of customer satisfaction, resulting in outstanding contract renewal rates

REQUIREMENTS

    • Five plus years of proven account management or other relevant experience
    • Experience in data management and compliance technologies
    • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
    • Experience in delivering client-focused solutions based on customer needs
    • Proven ability to manage multiple projects at a time while paying strict attention to detail
    • Excellent listening, negotiation and presentation skills
    • Excellent verbal and written communications skills
    • Bachelor's Degree in appropriate field of study or equivalent work experience
    • Self-motivated and able to thrive in a results-driven environment
    • Natural relationship builder with integrity, reliability and maturity
    • Ability to prioritize among competing tasks
    • Critical thinking and problem solving skills
    • Excellent time and project management skills. You're always looking to improve inefficient processes
    • Keen attention to detail and adherence to deadlines
    • Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software
Benefits

At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package given to all full time employees includes:

- 100% employer paid Healthcare (Medical, Dental, Vision) premiums and deductibles for you and your dependents (including Domestic Partners)
- 100% employer paid mental wellness platform for you and your dependents
- Stock Options
- Wellness perks (100% employer paid Whoop fitness band and subscription)
- Paid parental leave (Both Maternity and Paternity)
- Unlimited Paid time off
- Learning and Development Resources

Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

NOTICE TO THIRD PARTY RECRUITERS: Immuta does not accept candidates from third party recruiters. All candidates submitted through are considered to be submissions by the candidate and no submission will obligate Immuta to pay any third party for the referral or hiring of a candidate.