Field Service Technician

Santa Clara, CA
Engineering
Full Time
As a Field Service Technician, you will be responsible for troubleshooting, repairing, and upgrading our fleet of vehicles. The Service team is charged with ensuring customers are consistently delighted with the product and maintaining the fleet at a high level of readiness and performance at all times. 80% or more of this role will be traveling to customer locations throughout the USA.

Responsibilities

    • Troubleshoot and repair uncrewed aerial vehicles at customer facilities
    • Rapidly triage and respond to customer issues
    • Upgrade vehicles with new hardware and software
    • Travel for extended periods to customer locations
    • Manage shipping of components to and from customer locations

Desired Skills

    • Experience debugging complex electrical systems
    • Ability to operate diagnostic equipment such as multimeter, oscilloscope, spectrum analyzer
    • Perform complex mechanical disassembly and assembly while rigorously following documented procedures
    • Customer service mindset with great communication skills
    • Valid driver’s license, FAA Part 107 certification
    • Focus on safety, quality, and professionalism
    • Experience in aviation, energy storage, solar, or electric vehicles is a plus