Customer Success Manager
Calgary, AB / Montreal, QC / Toronto, ON
Customer Success – Account Management (CSM) /
Full-time Contract /
Remote
Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI.
As a rapidly scaling Series A startup that raised $34 million in funding, we're proud to partner with globally recognized brands such as ASUS, Docker, Activision, H&R Block, and many others. Our diverse team of curious, open, and hard-working individuals is committed to cultivating a fast-paced, agile culture that values personal and professional growth.
Role
We are looking for a Customer Success Manager who is a proactive problem solver and lightning-speed learner. We'll be counting on you to provide our clients with world-class customer service. We are looking for a high-energy hustler who knows what it takes to keep our customers happy and our churn low.
Key responsibilities include:
- Customers are your #1 priority, and you’ll do whatever it takes to support them
- Learning our product inside and out to be able to solve questions quickly
- Onboard new clients with different use cases and ensure a successful transition to our product
- Track all tasks meticulously to make sure they are completed with in a reasonable time period.
- You'll also work closely with our project manager & development team to make sure all tasks are pacing for a timely delivery
- Maintain a deep understanding of our solutions and content and educate customers about the most relevant features/functionality for their specific business needs
- Work with sales engineers to synthesize data and translate complex ideas for development team
About You:
- Proven success in creating exceptional and impactful customer service experiences, preferably for a SaaS product
- Excellent project management experience, with the ability to balance multiple priorities in a fast-paced environment
- Outstanding communication, collaboration, and curiosity skills
- Strong analytical skillset - we're a data driven company
- Startup environment mentality
- Bonus points if you are a SQL or Tableau(or any other BI) wizard and familiar with the martech/adtech space
What We Offer:
- Remote-first environment
- Strong product/market fit: marketing data product for US-based enterprises
- 27 days of PTO per year
- US holidays and additional days off
- Extremely fun & open startup environment
- Professional development reimbursement
- Chance to get the company's stock options in the future
#li-remote
