Connected Care Support Specialist

Remote /
Member Care – Care Operations /
Full-time
/ Remote
We’re looking for someone who believes that each and every member deserves world-class service and goes above and beyond to make sure that service is delivered. Our Connected Care Assistants have a demanding job, but the demands are worth the rewards. This is one of those rare opportunities where your work will help save lives and truly enrich others.  The Connected Care Assistants works in collaboration and continuous partnership with chronically ill or “high-risk” patients, their family/caregiver(s), and their clinical care team. The Connected Care Assistant is responsible for consulting with patients and determining their needs, assisting clinicians in developing care plans, coordinating patient-care services, and working with the care team to evaluate interventions. The successful applicant will display a compassionate nature, be knowledgeable about health care practices, and provide exceptional customer service. Our Connected Care Assistants are on the front lines of our patient care, and we need your detail oriented self to come and join the mission!

Responsibilities:

    • Answering inbound calls from members, providers, and vendors on our dedicated CCP lines
    • Verify member’s account information including insurance and PCP information
    • Conduct provider matching to ensure members are with in network (INN) providers and are of high quality
    • Composing letters and mailings to members and providers
    • Follow up calls to provider offices and members to confirm appointments
    • Obtaining signed medical releases
    • Faxing medical releases and clinical summaries to provider offices  
    • Complete outbound related projects to high opportunity members
    • Contributes to team effort by accomplishing related results as needed

Requirements:

    • Ability to multi-task and remain flexible in an ever changing environment
    • Strong telephone skills - must be able to anticipate needs over the phone
    • Excellent customer service skills - our members are top priority
    • Effective time management
    • Highly organized with tasks and deadlines
    • Attention to detail
    • Highly proficient in computer technology, ability to learn quickly computer platforms
    • Professionalism
    • Quality focus
    • Office and/or customer service experience required
    • Experience in a medical setting and medical certification is highly preferred
    • Familiarity with phone systems and being comfortable with communicating on the phones majority of the day
    • Previous experience with Mac products and Google platforms highly preferred



About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.