Senior Manager, Member Care Analytics
Remote
Ops/Member Care – Care Operations /
Full-time /
Remote
The Senior Manager, Analytics will lead and grow a high-performing analytics team, ensuring alignment with broader organizational goals and fostering a culture of innovation, trust, and collaboration. This role will strategically navigate complex data challenges to deliver impactful insights that drive operational excellence and improve member experiences. A focus will be transforming manual workflows into automated, scalable solutions while aligning analytics initiatives with organizational objectives and compliance standards. The Senior Manager will also advance cross-functional collaboration with organizational partners and will report to the Director of Strategy & Operations.
Responsibilities:
- Strategic Leadership and Vision:
- Define and drive the strategic direction of the analytics team, ensuring alignment with broader organizational goals and scalability of analytics capabilities.
- Collaborate with executive leadership to identify and prioritize analytics opportunities that advance enterprise goals.
- Cross-Functional Collaboration:
- Foster alignment between analytics, technology, and product teams to ensure insights are actionable and directly impact key organizational outcomes.
- Build strong partnerships across the organization to leverage data insights for decision-making and strategy optimization.
- People Leadership and Team Development:
- Mentor and develop leaders within the analytics team, building a succession pipeline and fostering a culture of innovation, collaboration, and excellence.
- Lead team restructuring efforts, ensuring the right mix of skills and roles to scale analytics operations effectively.
- Operational Excellence and Transformation:
- Spearhead the transformation of manual analytics workflows into automated, scalable solutions that align with compliance and industry best practices.
- Establish and enforce standardized processes for data governance, quality assurance, and analytics reporting.
- AI and Emerging Technologies:
- Explore and integrate AI technologies, including large language modeling, into analytics strategies to inspire creativity and enhance organizational capabilities.
- Provide leadership in evaluating emerging analytics tools to ensure the team stays ahead of industry trends.
- Compliance and Risk Management:
- Interpret and apply compliance standards in the design and execution of analytics processes, ensuring the organization adheres to audit and regulatory requirements.
- Oversee data security measures to mitigate risk and maintain the integrity of sensitive healthcare data.
- Driving Results and Impact:
- Develop and track key performance indicators (KPIs) for analytics initiatives, ensuring projects are delivered on time and meet or exceed their promised impact.
- Identify opportunities for cost optimization and operational efficiencies through data-driven strategies.
- Team and Organizational Enablement:
- Define and inspire the team's mission and purpose, ensuring alignment with company goals and creating a motivational environment that celebrates progress.
- Advance team structures and processes to enable future success, implementing strategic organizational design that supports Member Care's broader objectives.
Required Qualifications:
- Bachelor's degree in a related field (e.g., healthcare, statistics, mathematics, computer science); equivalent experience may be considered.
- 7+ years of experience in healthcare analytics, including interpreting compliance and audit regulations.
- 5 years leading management level staff.
- Familiarity with artificial intelligence (AI) and its applications in data analytics.
- Expertise in data visualization tools, such as Looker or Tableau, and advanced knowledge of data transformation processes.
- Proven ability to transform manual workflows into automated, scalable solutions.
- Strong ability to analyze and translate complex data into actionable insights for diverse audiences, including senior leadership.
- Experience working within or collaborating with product and/or technology organizations.
Preferred Qualifications:
- Experience mentoring leaders and enabling cross-functional teams to align strategies and processes with organizational goals.
- Advanced degree in healthcare, analytics, or related fields.
- Experience with automation tools and workflows for analytics processes.
- Familiarity with large language models (LLMs) and their applications in analytics.
- Expertise in healthcare compliance standards, audit requirements, and operational best practices.
Work Environment:
- This is a 100% remote position, with occasional travel required for leadership meetings, organizational initiatives, and team collaboration.
Physical/Cognitive Requirements:
- Regular attendance at the assigned work location (remote).
- Ability to remain seated for extended periods.
- Manual dexterity sufficient to operate standard office equipment.
- Occasional lifting of items up to 20 lbs.
The United States new hire base salary target ranges for this full-time position are:
Zone A: $128,130 - $180,990 + equity + benefits
Zone B: $140,943 - $199,089 + equity + benefits
Zone C: $153,756 - $217,188 + equity + benefits
Zone D: $166,569 - $235,287 + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.
In addition to earning a base salary, this role is eligible for a performance-based bonus. Details of the Annual Bonus Plan, including performance metrics, target incentives, and potential earnings, will be discussed during the interview process.In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following:
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
Paid Time Off ("PTO") and Discretionary Time Off (“DTO")
12 weeks of 100% Paid Parental leave
Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
11 Holidays Paid with one Floating Paid Holiday
Work-From-Home reimbursement to support team collaboration and effective home office work
24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations
Your recruiter will share more about the specific salary range and benefits package for your role during the hiring process.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
-----
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
