Sr. Business Analyst

Go-To-Market (GTM) – Operations /
Full-time /
About the role:
We are seeking a dynamic, analytical, process, detail-oriented Sr Business Analyst who can partner effectively and closely with our leadership team in GTM Operations and across GTM organization. Someone comfortable with ambiguity to manage and drive cross functional projects independently, and thrive in the absence of process/oversight.

This role will require leveraging SQL to source and mine data and using Big Data and CRM tools such as Looker, Presto, and Salesforce so that the role can analyze trends, metrics, identify areas to improve operational efficiency and pipeline conversion and guide leadership to make informed decisions backed by data and facts.


    • Use internal and external data (e.g. opportunity pipeline, product strategy, virtual visits, trends) to derive insights that will drive strategic business decisions
    • Build prototypes of analytical tools to help scale the procurement of insights
    • Drive operational excellence that supports cross functional partners, and ensure the smooth running of weekly, monthly and quarterly business rhythms
    • Develop compelling analyses to execute data-informed initiatives that helps improve our sales and client success channels, increase win rate, and improve operational efficiency at scale
    • Focus on process and continuous improvement of core metrics through automation and process enhancement
    • Act as a thought leader for data-informed initiatives and guide the team’s direction overall
    • Conduct in-depth investigations leveraging large and complex data sets
    • Partner with Data Science, Data Engineering, Product, Sales, and Client Success to solve problems at scale
    • Inform, influence, and execute new strategies and tactics using analysis and impact metrics to support your positions
    • Build/maintain reports, dashboards, and metrics that equips the GTM Organization to scale successfully


    • BA/BS in an analytical field (e.g. Computer Science, Engineering, Mathematics, Business or a related field)
    • 8+ years of work experience in Business Analytics, Sales Analytics, Sales Finance, Sales Operations, and/or Strategy consulting, or 6+ years experience with MBA/Master’s degree
    • Demonstrated problem-solving experience with experience providing actionable business insights and recommendations data and fact-based
    • Demonstrated experience in storytelling with data
    • Experience working collaboratively with cross-functional stakeholders and partners
    • 5+ years of SQL experience (creating and updating queries)
    • 5+ years experience of initiating and driving projects to completion
    • Experience with data visualization tools such as Looker, Tableau or packages in R/Python
    • Experience with reporting systems and data pipeline architecture
    • Communication experience in clearly articulating issues to both technical and non-technical audiences

Preferred Qualifications:

    • Graduate degree in an analytical field
    • Experience with Sales Operations, Data Science, or GTM Operations
    • Experience with Salesforce and Looker
    • Experience extracting data from large/complex databases

Physical/Cognitive Requirements:

    • Prompt and regular attendance at assigned work location.
    • Ability to work shifts of at least 8 hours, 5 days per week.
    • Ability to thrive in a fast-paced, high-intensity work environment.
    • Ability to remain seated in a stationary position for prolonged periods.
    • Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
    • No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
    • Ability to interact with leadership, employees, and members in an appropriate manner.
The United States new hire base salary target ranges for this full-time position are:

Zone A: $128,100 - $190,500 + equity + benefits  
Zone B: $106,700 - $158,750 + equity + benefits  

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share your geographic zone alignment upon inquiry.

In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following: 

Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents 
Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO")
12 weeks of 100% Paid Parental leave
Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) 
11 Holidays Paid with one Floating Paid Holiday
Work-From-Home reimbursement to support team collaboration and effective home office work 
24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.