Senior Software Engineer, Customer Experience

Engineering – Software Engineering /
Full-time /
Our Team’s Impact:

The Included Health’s Customer Experience team serves a critical audience: our customers, who are the health and benefits buyers that make the best decisions for their employee base. As a member of the team, you will build scalable solutions that improve customer-facing teams’ ability to provide great service to our customers, to communicate the value our company brings, and to advise customers on matters related to the healthcare of their employees. You will help our company become an indispensable partner to our customers.

About The Role:

As a Senior Software Engineer, your mission is to drive impactful projects for the Customer Experience team, from gathering requirements to shipping and iterating. You’ll lead team execution by combining your high technical output with project management and peer influence to make the team successful. You’ll build strong opinions that causally help the team achieve its mission.You’ll also mentor team members and consistently make the team better.

What You Will Do:

    • Achieve team and business impact through high personal output
    • Prioritize and scope engineering effort according to expected business value, effectively communicating with teammates and stakeholdersLead project execution by managing epics/stories, providing clarity to the business on delivery timing, and acting as an owner of overall project success
    • Design, implement, test, and operate systems with exemplary engineering fundamentals that make appropriate tradeoffs
    • Engage in cross-team and cross-functional efforts to ensure timely, successful delivery against team OKRs
    • Mentor engineers, improving their technical and non-technical skills to maximize their impact

Your Qualifications:

    • Stellar engineering leadership by example — regardless of your language of choice, you separate concerns and define well-abstracted interfaces, leading to functioning, performant, well-tested, maintainable code and systems
    • Thinking and communicating in first principles — you are able to explain your points of view from foundational concepts rather than by associative thinking
    • Critical thinking with influence — you systematically evaluate the tradeoffs associated with each potential solution to a problem, make an informed decision, and articulate these things well to influence others, driving impact
    • Experience in our current technologies is a bonus — Java, Apex, Golang, Ruby, Python, GraphQL, AWS

Our depth of data is unique, and our platform is full of possibilities. We are looking for motivated talent who wants to take our technology and business to the next level to disrupt the healthcare industry as we know it today.


About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.