Associate Medical Director - Clinical Performance Team

Clinical Strategy and Services – Clinical Strategy and Services /
Full-time /
Join Included Health in revolutionizing healthcare by advocating for comprehensive care solutions and improving patient outcomes. We are seeking a dedicated and experienced physician who is passionate about enhancing healthcare strategies and supporting clients with their employees' general health needs.
As a member of the Clinical Performance Team, you will play a crucial role in representing Included Health externally, facilitating educational sessions, and providing invaluable support to our clients and internal teams.

Position Overview: Reporting to the Director of the Clinical Performance Team, the Associate Medical Director - Clinical Performance will serve as a key liaison between Included Health and external stakeholders. This role requires a proactive and dynamic individual who can effectively communicate the value of our clinical services, foster client relationships, and contribute to the strategic growth of our organization.

Position Description & Responsibilities

    • External Representation: Represent Included Health at conferences, seminars, and industry events, showcasing our expertise in clinical navigation, virtual care, care management, and fostering connections with potential clients and partners.
    • Educational Sessions: Develop and deliver engaging educational sessions aimed at healthcare professionals, clients, and the general public on pertinent topics related to general health and well-being.
    • Sales Support: Collaborate with the sales team to highlight the value of our clinical services during client meetings, contributing to upsell opportunities and enhancing client satisfaction.
    • Client Engagement: Work closely with current clients to understand their general health management needs, provide strategic guidance, and address any issues or concerns promptly and effectively.
    • Implementation Support: Contribute to the development and implementation strategies for our new clients who will be launching services such as clinical navigation, virtual care, care management, All-Included Care (AIC), and/or utilization management (UM).
    • Escalation Support: Assist in managing escalations from clients, providing timely intervention, and collaborating with internal teams to resolve issues efficiently and satisfactorily.
    • Patient Care:  Ability to deliver clinical navigation services and/or virtual care as needed.
    • Other duties as assigned


    • Physician (MD/DO) with 5 years of post-residency experience.  Licensure in good standing in your state of residence is required throughout your employment.  Must maintain board certification in your primary specialty throughout employment.
    • Clinical Experience: Demonstrated high-quality clinical experience with a strong understanding of general health principles and best practices.  Applicants who can speak to a wide range of medical conditions are preferred.
    • Virtual Care experience is preferred
    • Project/Program Management: Proven experience in project or program management, with the ability to coordinate and manage multiple initiatives simultaneously.
    • Excellent Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex medical concepts in a clear and concise manner.
    • Relationship Building: Proven ability to build and maintain positive relationships with clients, colleagues, and external stakeholders.
    • Strategic Thinking: Ability to think strategically and contribute to the development of clinical initiatives that drive value for both Included Health and our clients.
    • Flexibility and Adaptability: Capacity to thrive in a fast-paced and evolving environment, managing multiple priorities effectively and adjusting strategies as needed.
    • Patient Care:  Ability to deliver clinical navigation services and/or virtual care as needed when managing escalations.
    • Availability: Willingness to work outside regular business hours and travel, as required by business needs and client engagements.  Travel availability of up twice per month for 1-2 days each (averaged over the year), sometimes with short notice.
$174,970 - $220,000 a year

The United States base salary range for this full-time position is $174970 AND $220000 + equity + benefits + leadership bonus potential.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Included Health reserves the right to modify these ranges in the future. For further information, please ask your Recruiter. 

In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following: 

Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents 
Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO")
12 weeks of 100% Paid Parental leave
Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) 
11 Holidays Paid with one Floating Paid Holiday
Work-From-Home reimbursement to support team collaboration and effective home office work 
24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.