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head of excellence ph

• Are you located in the Phillipines?✱

  • Yes
  • No
• Do you hold working rights in the Phillipines?✱

  • Yes
  • No
• Are you willing to undergo background and police checks if successful?✱

  • Yes
  • No
• How many years of experience do you have in each of the below areas: Training, QA, Process improvement and Collections?✱
• Provide a brief overview of a process or system improvement you implemented/oversaw that lead to an improved outcome for a customer, client or business.✱
• What approach do you take to ensure agents have access to accurate and up-to-date knowledge when dealing with customers?✱
• Share an example of how you established or enhanced a quality assurance framework. What tools, methodologies, or standards did you apply?✱
• Describe your approach to building and overseeing high-performing teams, particularly in training, quality assurance, and process improvement. How do you drive accountability and continuous improvement?✱

• • Yes, InDebted can contact me about future job opportunities for up to 1 year
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