InDebted - Director of Collections

Director of Collections

Remote, USA

Operations – Operations Excellence /

Full-time /

Remote

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Current company

Director of operations north america

This role is looking after an office in Dallas - Are you based in Dallas?✱
- Yes
- No
Are you open to frequent travel to Dallas if based elsewhere in the US?✱
- Yes
- No
Do you hold relevant work rights for the US?✱
- Yes
- No
Are you willing to undergo a background/employment check and criminal check, in accordance with local law/regulations?✱
- Yes
- No
What are your salary expectations?✱
How many years experience do you have specifically in Collections / Recoveries leadership?✱
At its peak, what was the size of the Collections operations you have managed and who were your direct reports?✱
Have you managed and scaled an omnichannel customer contact operations, including email, SMS, live chat, and voice (both inbound and outbound voice collections)? List all the channels you have experience in:✱
Do you have experience with workforce planning for both onshore and offshore teams? If yes, what offshore locations do you have experience in✱
How comfortable are you using data and analytics tools to create custom reports, analyze performance metrics, and recommend improvements? Please describe your experience using analytics to inform decision-making.✱
Have you leveraged technology to enhance operational efficiency and effectiveness in your previous roles? Describe what technology and how it enhanced either effectiveness or efficiency✱

Additional information

U.S. Equal Employment Opportunity information (Completion is voluntary and will not subject you to adverse treatment)

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

Gender

Race

Hispanic or Latino
A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
White (Not Hispanic or Latino)
A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
Black or African American (Not Hispanic or Latino)
A person having origins in any of the black racial groups of Africa.
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
Asian (Not Hispanic or Latino)
A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
American Indian or Alaska Native (Not Hispanic or Latino)
A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.
Two or More Races (Not Hispanic or Latino)
All persons who identify with more than one of the above five races.

Veteran status

- Yes, InDebted can contact me about future job opportunities for up to 1 year
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Director of Collections

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Director of operations north america

Additional information

U.S. Equal Employment Opportunity information (Completion is voluntary and will not subject you to adverse treatment)