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Director of collections AU

• Are you Located In Australia?✱

  • Yes
  • No
• Do you have full working rights in Australia?✱

  • Yes
  • No
• Are you open to travelling to Sydney if based elsewhere in AU?✱

  • Yes
  • No
• Are you willing to undergo background/employment checks?✱

  • Yes
  • No
• Do you have experience in debt collections?✱

  • Yes
  • No
• What are your salary expectations?✱
• At its peak, what was the size of the Collections operations you have managed and who were your direct reports?✱
• Have you managed and scaled an omnichannel customer contact operations, including email, SMS, live chat, and voice (both inbound and outbound voice collections)? List all the channels you have experience in:✱
• Do you have experience with workforce planning for both onshore and offshore teams? If yes, what offshore locations do you have experience in?✱
• How comfortable are you using data and analytics tools to create custom reports, analyze performance metrics, and recommend improvements? Please describe your experience using analytics to inform decision-making?✱
• Have you leveraged technology to enhance operational efficiency and effectiveness in your previous roles? Describe what technology and how it enhanced either effectiveness or efficiency?✱

• • Yes, InDebted can contact me about future job opportunities for up to 1 year
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