UX Researcher REMOTE
Boston, MA
Product /
Full-time /
About Indico Data
Historically companies have had to choose between speed or accuracy in their intake decisions. That’s a problem because the inability to quickly intake documents in any format and accurately make decisions, inhibits your growth and frustrates your customers.
Choose speed over accuracy and you risk making poor, inaccurate decisions which can increase your loss ratio and lead to noncompliance. Choose accuracy overspeed and you risk losing out to more nimble competitors, frustrating your customers and missing out on new business entirely – this is the intake dilemma.
With Indico Data, you no longer have to choose. Indico Data resolves these major intake issues for document-intensive industries by automating intake workflows for even the most unstructured document types, freeing experts from tedious, manual tasks, allowing them to deliver more business value.
With Indico Data, businesses can now:
- Automate the intake and processing of all documents
- Reduce the cycle time and cost of their intake process
- Increase customer satisfaction and profitability through better intake decisions
Indico is the intelligent intake solution automating critical middle office workflows across insurance, banking, real estate and healthcare driving better decisions with better data.
Company HQ in Boston, MA - Open to remote candidates. East Coast timezone preferred.
Note: This role may be Freelance to Full-Time pending candidate preference.
Experience Required: 5+ years of experience
About the Position
As a UX Researcher on Indico’s product team you’ll be on the bleeding edge of human-computer interaction helping us build easy-to-use machine teaching tools. Externally, you will work closely with a variety of customer stakeholders from subject matter experts to data scientists. Internally you’ll be building our UX discipline from the ground up, helping to cross-functionally build Indico’s design philosophies and human factors that will innovate the field of knowledge work and multi-modality interfaces to create happy and productive Indico users. User-centric research & design is key, but the space of machine learning presents unique challenges and capabilities and navigating these complexities will be core to this role. We want to change the way people view automation and this role is pivotal in making that happen.
About You
You’re not afraid of a challenge. You believe that humans and computers work better together and love building solutions that play to both of their strengths. You’re excited at the prospect of making advanced machine learning simple, intuitive, and ubiquitous. You’re comfortable navigating uncharted territory and use qualitative and quantitative data to plot a course to a better product. You want to take insights from well traversed frameworks and build something new and exciting that works for the problem at hand. You're invested in having a life outside of work that is bolstered by a fulfilling job, not dominated by it. You look out for others and it shows in your willingness to sit down and hear out whatever needs or feedback other team members have in order to foster constructive conversation about personal and professional growth. With all that in mind, most importantly you have fun with it!
Responsiblities
- Lead strategic design and execution of user-centered research and usability studies that will create world class experiences for knowledge workers using machine teaching
- Design and execute high priority user research using qualitative and quantitative methods, such as interviews, diary studies, heuristic evaluation, ethnography, surveys, usability testing, JTBD, etc.
- Determine and recommend the most efficient and effective research approaches as a to solve for business needs and meet agreed-upon technical and business objectives
- Stay current with research, techniques, and tools in the field of UX especially as it relates to human computer interaction and Indico’s unique problem set
- Works with and provides supporting documentation to others that influences product, system or application development and implementation to ensure creation of efficient, sustainable and successful results to build shared context across the organization (i.e. personas, user journey maps, wireframes, and empathy maps)
Requirements
- 5+ years of experience in user-centric design roles
- Comfortable running a design process from values exploration through to implementation
- Strong communication skills
Bonus
- An interest in Machine Learning
- Deep desire to connect with users and help make machine learning a more accessible technology
- Likes to Laugh and enjoys Puns
Indico is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.
EXTERNAL RECRUITERS
Approval Requirement
The use of external recruiters/staffing agencies requires prior approval from our People Operations Team. The People Operations Team at Indico requests that external recruiters/staffing agencies not to contact Indico employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with Indico.
Unsolicited Resumes
Indico will not accept unsolicited resumes from any source other than candidates themselves for either current or future positions. Submission of unsolicited resumes in advance of an agreement between the People Operations Team and the external recruiter/staffing agency does not create any implied obligation on the part of Indico.
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