Client Success Manager

Washington DC/Remote /
Professional Services /
What we’re doing
Did you know it takes a member of congress, on average, 45 days to respond to even the most basic constituent request? We view this as a fundamental breakdown in the UX of representative democracy and we're building a platform to fix it.

Indigov is a constituent relationship management suite for the modern representative. Our platform reduces average response times from weeks to minutes for 90% of incoming messages. After going through an exhaustive technical and legal review process with the House of Representatives, we recently closed our Series A and are live in hundreds of offices across federal, state, and local governments. We are expanding rapidly and need additional team members to join us in our pursuit to build the future of representative democracy.

Who we are
We are a group of technologists and entrepreneurs passionate about increasing the efficiency of representative democracy for both representatives and those they serve. We have been executives, technicians, and leaders at institutions such as U.S. Congress, Google, Dropbox, USDS, as well as large e-commerce, digital-first media, civic and gov-tech companies.

What You'll Do

    • Drive client retention and growth across a rapidly growing portfolio of state legislatures and local government clients. 
    • Manage relationships with daily users and senior stakeholders across your portfolio to ensure our product is meeting their needs.
    • Drive adoption and satisfaction by providing virtual and onsite training for individual users or groups of users.
    • Lead onsite client meetings during workflow design periods and enterprise launches
    • Work with fellow Customer Success Managers and the Head of Enterprise Client Success to collaboratively define the feature roadmap requests in response to client needs
    • Advocate internally for client needs, continuously looking for opportunities to improve our products and services.
    • Become an expert on our clients’ business needs and Indigov’s product suite
    • Confidently and quickly deliver on highly technical configuration requests
    • Maintain client health records throughout the life of the client experience
    • Take on additional projects internally to contribute to the improvement and professional development of Indigov’s success organization
    • Create and refine educational content for distribution to enterprise project partners

About You

    • A deep personal alignment with the Indigov mission of making government more efficient and effective through technology
    • 2 - 5 years of experience and demonstrated success in customer success at a software company
    • Willingness to travel
    • Strong technical aptitude and track record of overachieving monthly and quarterly goals
    • Strong project management skills
    • Excellent communication, presentation, and writing skills
    • Previous experience with government clients or agencies is a plus but not required
    • Experience with startups is a plus
What makes an ideal candidate
• Passion. Building beautiful products that take complex tasks and make them feel simple and intuitive
• Accountability. In a small team of early employees, it is crucial that we all own the outcome and quality of the work we do. The buck always stops with you!
• Grit. Working with government can be challenging in ways that startups frankly aren’t, but the scale and importance of the problems we are solving more than make up for it. We are looking for folks that share that mentality.

Working at Indigov
• Competitive salary, equity, healthcare, and 401k
• High-degree of autonomy, flexible remote work, and unlimited PTO
• Drive technical direction of the company and help improve the efficacy of the U.S. government
• Equal opportunity employer