Project Manager

Washington DC/Remote /
Professional Services /
Full-Time
What we’re doing
Did you know it takes a member of congress, on average, 45 days to respond to even the most basic constituent request? We view this as a fundamental breakdown in the UX of representative democracy and we're building a platform to fix it.

Indigov is a constituent relationship management suite for the modern representative. Our platform reduces average response times from weeks to minutes for 90% of incoming messages. We have spent the last two years going through an exhaustive approval and legal review with U.S. Congress and are now live with member offices. We are expanding rapidly and need additional team members to join us in our pursuit to build the future of representative democracy.

Who we are
We are a group of technologists and entrepreneurs passionate about increasing the efficiency of representative democracy for both representatives and those they serve. We have been executives, technicians, and leaders at institutions such as U.S. Congress, Google, Dropbox, USDS, as well as large e-commerce, digital-first media, civic and gov-tech companies.


What You'll Do

    • Manage client implementation projects for elected officials, government agencies, or other government clients
    • Gather, document, and scope technical business requirements and/or customizations in consultation with Implementation lead
    • Create internal and client-facing project plans that outline the transition from sales to implementation/Client Success. This includes mapping out dates and deadlines for clients as well as flagging resource allocation for internal purposes. 
    • Manage client and team expectations for deliverables and ensure tasks are assigned and on schedule
    • Work cross-functionally with the Sales, Product, and Engineering teams to coordinate a successful launch
    • Ensure Client Success and Client Support Team readiness through internal support documentation and trainings 
    • Develop an expert technical understanding of the Indigov platform and our customers’ most common business challenges
    • Champion our customer’s needs and focus on delivering exceptional value and service
    • Participate in post-project implementation analysis to identify wins and challenges

About You

    • A deep personal alignment with the Indigov mission of making government more efficient and effective through technology
    • Comfortable in 1:1 conversations with client stakeholders 
    • 2+ years project management experience 
    • Excellent communication, presentation, and writing skills
    • Strong technical aptitude and track record of overachieving monthly and quarterly goalsAn interest in software development project management and learning new technologies
    • Previous experience managing software implementation a plus
    • Previous experience with legislative offices, government clients, or other government agencies is a plus but not required
    • Previous experience with Zendesk, Salesforce, or other customer service platforms is a plus
    • Previous experience with HTML is a plus
    • Experience with startups is a plus
    • Bachelor’s degree or equivalent
    • Authorized to work in the U.S.
What makes an ideal candidate
• Passion for meaningfully fixing a core component of our democracy
• Accountability & ownership. In a small team of early employees it is crucial that we all own the outcome and quality of our work. The buck always stops with you!
• Grit. Working with government can be challenging in ways that startups aren’t, but the scale and importance of the problems we are solving more than make up for it. We are looking for folks that share that mentality.

Working at Indigov
• Competitive salary, equity, healthcare, and 401k
• High-degree of autonomy, flexible remote work, and unlimited PTO
• Drive technical direction of the company and help improve the efficacy of the U.S. government
• Equal opportunity employer

What makes an ideal candidate
• Passion. Building beautiful products that take complex tasks and make them feel simple and intuitive
• Accountability. In a small team of early employees, it is crucial that we all own the outcome and quality of the work we do. The buck always stops with you!
• Grit. Working with government can be challenging in ways that startups frankly aren’t, but the scale and importance of the problems we are solving more than make up for it. We are looking for folks that share that mentality.

Working at Indigov
• Competitive salary, equity, healthcare, and 401k
• High-degree of autonomy, flexible remote work, and unlimited PTO
• Drive technical direction of the company and help improve the efficacy of the U.S. government
• Equal opportunity employer