Community Resource Centers are designed to provide customers and residents a safe, location to meet basic power needs (i.e., charging cell phones and laptops and Wi-Fi access where possible), and provide up-to-date information in neighborhoods and communities when a community-wide power safety shutoff event occurs.

Our client is looking to hire four managers to work 8- hour shifts for a 5-month assignment beginning June 1st. Please note, as a Part-Time Customer Service Representative, work hours depend on business needs and will be on call.

- Participate in web-based job training.

- Communicate with management by phone, email or mobile app.

- Travel to assigned CRC location in Northern or Central California within 24-48 hours’ notice.

- Follow dress code requirements while working at CRC locations, which include business casual attire and flat, closed-toe shoes.

- Help set up and prepare CRC locations, which could include: posting signage; setting up tables; setting up pop up tents; staging printed materials, water and snacks; following instructions to set up wifi routers; cleaning and sanitizing surfaces; etc.

- Lift up to 25 pounds.

- Use an app or other reporting tool to track CRC attendance, resources, information, etc.

- Maintain the established work pace.

- Adhere to established work and safety procedures.

- Respond appropriately to direction/feedback/critique or changes in the work setting.

- Lead, direct or supervise others.

- Interact with members of the public and respond to inquiries.

- Coordinate with the Client’s media department on media inquiries.

- CRC Lead Required Qualifications:

- Must be at least 18 years of age

- Must possess a High School diploma, GED or equivalent work experience

- Ability to work flexible schedules, extended hours, nights, weekends

- 2+ years’ work experience in community outreach or customer service position with direct customer contact in-person, in a high-paced, structured environment

- Demonstrated experience working independently without direct supervision.

- Demonstrated experience working under pressure while managing customer inquiries and safety measures.

- Clean DMV driving record

- Have access to computer or mobile device with high-speed internet to participate in web-based job training

- Have a smartphone that is capable of downloading and accessing an app

- Have the ability to use an app or other reporting tool to track CRC attendance, resources, information, etc.

- Comprehend /follow verbal and written instructions

- Have ability to maintain the established work pace

experience adhering to established work and safety procedures

- Have experience responding appropriately to direction/feedback/critique

- Have experience responding appropriately to changes in the work setting

- Have ability to wear personal protective equipment as required

- Have experience managing multiple tasks simultaneously

- Have experience working cooperatively with coworkers

- Have ability to manage difficult customer inquiries

- Have ability to give training/instruction

- Have ability to lead, direct or supervise others

- Have ability to use basic problem-solving techniques

- Have ability to make independent judgment based on circumstances

- Be first aid/CPR certified

- Be proficient in the Spanish language

- Be proficient in a language other than Spanish

- Have the ability to drive Sprinter van to CRC mobile sites