Implementation Analyst
Remote
Go To Market – Customer Success /
Full Time /
Remote
As part of our Customer Enablement team you will contribute to the technical design and delivery of Infinitus solutions for our clients. You will collect and document technical requirements and specifications in collaboration with senior team members. You will then help configure the Infinitus platform, support Quality Assurance (QA) and User Acceptance Testing (UAT), and follow processes to ensure successful technical outcomes. The role is a mix of client-facing consultative work and behind the scenes design, configuration, data analysis, and data manipulation.
This is the right role for you if you are passionate about becoming skilled in four broad areas:
Technology: As part of a market-leading, AI-driven Software as a Service (SaaS) company, you’ll be working with cutting edge technology solutions. A strong interest in technology and being passionate about using it to create value for our clients and their patients is a must.
Client facing skills: A significant amount of day-to-day responsibilities will involve communicating with clients and solving their issues.
Healthcare: To speak confidently and authoritatively to our clients, you must either have or be willing to be trained in healthcare business operations.
Data: Analyzing and understanding client data is an important factor that influences a client's system design; as such, you must be eager to understand data relationships and the interplay between data and business requirements.
What you will contribute:
- Document client requirements and create and maintain technical specifications. Analyze client legacy data sets to understand the impact of the data on system design as needed.
- Configure the Infinitus platform in response to requirements with a best-practices mentality. Leverage structured project delivery methodology.
- Support QA, client UAT, and launch processes.
- Provide support in client meetings by leveraging in-depth knowledge of our platform capabilities.
- Partner with client and internal teammates to resolve technical issues/inquiries.
- Act as our first line of support, owning resolution and client communication.
- Manage multiple client implementations concurrently
Minimal Qualifications:
- 1-3 years of relevant software system implementation or configuration experience.
- Education: BA/BS, with evidence of technical experience or equivalent work experience.
- Customer obsessed, with passion for helping our clients and ultimately, their patients.
- Great problem-solver. Ability to understand, synthesize, and translate between business problems and technical concepts.
- Attention to detail, with an eye for quality and excellence.
- Clear communicator. Strong written and verbal communication skills and experience addressing clients in meetings and over email.
- Lightning-fast learner and desire for continuous learning, proactively driving initiatives for improvement.
- Thrive in a high-growth, fast-paced environment. Ability to work independently on low to medium complexity assignments, prioritizing and managing time effectively.
Ideal Qualifications:
- Knowledge or experience in the healthcare industry.
- Excellent communication (verbal, written, and presentation) and interpersonal skills (outgoing and personable).
- Applied experience with SQL.
