Work from Home Agent - GoodHire Customer Support Team #183
Remote (US Only) /
Customer Operations & Sales /
Full-time
At Inflection, our mission is to build trust by harnessing the power of data. To achieve our ambitious goals, we’re growing a diverse and inclusive team of collaborative, adaptable, hard-working people who are passionate about solving problems and achieving success. We’re dedicated to fostering a company culture that’s inclusive, engaging, supportive, and offers a place where employees can grow and thrive.
GoodHire, our primary line of business, is a top-rated provider of background checks, serving more than 80,000 organizations of all sizes. The business is growing rapidly and our Customer Support team is growing with it. As a GoodHire Customer Support Agent, you’ll play a vital role in delivering a great customer experience. You’ll handle all facets of the pre-employment background screening process via phone, email, and chat.
This is a full-time work-from-home opportunity with exceptional benefits. The base pay is $15/hr, with additional earning potential up to $350/month for meeting attainable metrics (16.50+ an hour average!) In addition, the first 4 weeks are paid virtual on-the-job training, from your home office! Training starts Monday February 22nd, and will be held on weekdays from 9:30a - 6:00p EST / 6:30a - 3:00p PST.
Shifts Available After Training:
Monday - Friday 7:00 - 3:30 pm PST / 9:00 - 5:30 pm CST / 10:00 - 6:30 pm EST
Monday - Friday 7:30 - 4:00 pm PST / 9:30 - 6:00 pm CST / 10:30 - 7:00 pm EST
Monday - Friday 8:30 - 5:00 pm PST / 10:30 - 7:00 pm CST / 11:30 - 8:00 pm EST
Job Duties: Our Customer Support Agents quickly adapt to customer needs to deliver a world-class support experience through creative problem solving and a thorough knowledge of how GoodHire Background Screens work.
AS A CUSTOMER SUPPORT AGENT AT GOODHIRE, YOU WILL:
- Partner with our customers to effectively resolve issues through phone, email, and chat
- Answer how-to questions and help customers navigate a variety of tools within GoodHire
- Diagnose issues and advocate for our customers by engaging with our product and engineering teams
- Collaborate with internal teams and account owners to identify existing customers' opportunities to use self-help to solve issues and answer questions
- Show composure, resilience, and flexibility as customer needs evolve
YOU'LL BE A FANTASTIC MATCH FOR THIS ROLE IF YOU:
- Care deeply, genuinely, and passionately about providing a world-class customer experience
- Are naturally empathetic and articulate their thoughts well
- Have a clear, professional, and informative communication style
- Find creative problem solving fulfilling & challenging
- Are self motivated & eager to learn
- Thrive in a dynamic & collaborative environment and are comfortable with ambiguity
- Are open to learning and practicing new processes, communicating new ideas, and committing to the best end result
YOU KNOW YOUR STUFF:
- High School diploma or 2 years customer support work experience
- At least six months working in a business office environment is preferred
- Strong desire to work to your greatest potential and provide excellent customer support
- Self-motivated
- Ability to maintain standards of adherence and metric goals
- A strong command of the English language; both written and verbal. Strong proficiency with the Internet and keyboarding skills. 40 WPM typing is highly preferred
- Ability to multitask, organize, and prioritize in a fast paced environment
- Ability to communicate effectively via phone by utilizing active listening skills combined with clear communication to both customers and data providers
- Ability to communicate effectively via email while using proper grammar and punctuation
WORK FROM HOME REQUIREMENTS:
- Internet access with at least 25 mbps download speed, and 5 mbps upload speed (10 mbps upload speed required for family households)
- Inflection will provide the computer, monitors, keyboard, and mouse
- Inflection will subsidize a portion of your Internet expense
- Ability to set-up Inflection computer equipment, and connect it to the Internet via ethernet cable preferred
- Ability to work in a dedicated space with lockable doors and minimal distractions
ABOUT YOU:
- Some experience in HR, banking, or insurance environments with customer interaction is preferred
- Strong proficiency with the Internet, including the ability to perform searches
- Experience with email and voice contacts
- Strong typing skills and ability to multitask in a fast paced environment
- A focus on actions and results. Tracking of various actions may be required to assist with trending of customer feedback
- Experience with being held to metrics and maintaining a high standard of work is preferred
- Direct work experience in dealing with challenging customers and delivering complex messages that address company needs is highly preferred
TO WIT, INFLECTION OFFERS:
- Innovative products that customers love
- Competitive compensation including stock options
- Comprehensive benefits package including medical/dental coverage, 401K, and life insurance
- Track record of promoting and hiring internally
- Fast paced environment with big opportunities for impact
- Learning & Development funds to enhance and learn new skills
- Diversity and Inclusion program
- 3 paid days per year to volunteer with nonprofit organizations of your choosing
- Ability to dress casually and work from the comfort of your home
- Stipend for home Internet and office furniture needs
YOU BELIEVE WORK IS ABOUT MORE THAN JUST THE BOTTOM LINE
We don’t want to just be good at what we do; we want to be good for the world. We’ve met rigorous standards of social and environmental performance, accountability, and transparency. We care about all stakeholders, including customers, employees, and the community.
