iCBT Coach Network
Remote
Practitioner Network Operations – Tranquility /
Affiliate /
Remote
PLEASE NOTE: We are currently pausing active recruitment for this position as we do not have upcoming trainings. Please feel free to apply and we will keep your application on file for when we start up with training again.
Position: Affiliate
Salary: $20.50/hr
Company Overview
Tranquility is an innovative iCBT program which was founded in Halifax in 2017 by Dr. Alissa Pencer and Joel Muise, acquired by Green Shield Holdings in 2021, and merged with Inkblot in January 2022. Tranquility’s program includes digital CBT lessons, skill-based exercises, and guided-support programs proven to help users reduce and manage symptoms of mild to moderate anxiety and depression. We are thrilled to offer Tranquility by Inkblot alongside our existing products, and provide our clients with yet another accessible mental health care solution.
Tranquility’s website & app delivers a dynamic program based on the gold-standard: Cognitive Behavioural Therapy. The platform allows our clients to access psycho-educational modules, use interactive tools, receive reminder notifications, and communicate with a coach over in-app messaging, phone & video calls, etc.
Job Summary
As a Tranquility Coach, your main responsibility is to help the clients assigned to you to get the most out of our internet-based Cognitive Behavioural Therapy (iCBT) program.
All training and sessions with clients will be completed remotely from a confidential space within your home. You may be expected to be available for coaching calls on weekdays, weeknights and weekends.
Being trained in motivational interviewing, CBT and other supportive techniques, your responsibilities will be:
- to provide tailored advice and support over internet-video, phone or in-app texting.
- to facilitate client engagement and skill-building activity completion on the platform
- to problem solve and provide encouragement to your clients
- to ensure that clients are serviced in a timely manner
- To conduct risk assessment as needed and follow up with supervisor
- to maintain a flexible working schedule to ensure coaching services are offered at convenient times to the client (i.e. days, evenings, late nights, weekends).
Qualities we are looking for:
- Effective written and interpersonal communication skills
- Ability to build rapport and remain calm and effective in challenging situations
- Reliable and punctual
- Open to feedback from supervisor
- Non-judgemental and accepting of diverse values and beliefs
- Ability to work independently
- Having a college diploma or undergraduate degree in a relevant field is preferred
- Previous experience in a similar role is an asset but not required
- Bilingual French / English is an asset
What will be expected of you:
- Police reference check, including vulnerable sector screening
- Successful completion of Tranquility’s 15 hour training program
- A minimum of 10 hours dedicated to Tranquility per week
- Working within Tranquility’s policy and procedure guidelines
- Maintaining a confidential space when engaging in Tranquility duties / task
- Participation if ongoing training as needed
Culture Matters:
We believe the best workplace cultures are where every voice is valued and every person feels comfortable bringing their authentic selves to work. Diversity and inclusion are ingrained in our DNA. If you need accommodation during the recruitment process or a few questions answered, please let us know at practitionernetwork@inkblottherapy.com.
