Inkblot is on a mission to improve your mental health at home, at work and beyond. We offer accessible, affordable and effective mental health solutions for individuals and organizations that care. With secure virtual and in-person counseling, personalized therapist matching services and digital-first employee wellness programs, we’re helping over a million people start feeling better without the wait. Backed by Green Shield Canada, Inkblot is Canada’s fastest growing mental health service provider providing EFAP, iCBT, specialized clinical services and Health advisory.

Our commitment to social impact is at the core of what we do, creating significant measurable social impact by improving the health and wellbeing of people in the communities where we live and work.

Want to help people get the support they need when they actually need it? You’re in the right place.

Inkblot makes staying healthy at work and at home easier through the power of great people. Inkies are creative, supportive and passionate about what they do. We work in an engaging and collaborative virtual team environment – one that’s fast-paced, purpose-driven and inclusive. 

As an Inkie, you’ll have access to growth opportunities, resources and mentorship to reach your personal career goals. You’ll also have unlimited vacation, benefits that cover more than just teeth cleanings (affordable therapy, anyone?) and a schedule that takes life’s surprises into account. See details on our commitment to your health below.

Inkblot makes staying healthy at work and at home easier through the power of great people. We are creative, supportive and passionate about what we do. We work in an engaging and collaborative virtual team environment – one that’s fast-paced, purpose-driven and inclusive.

As an Inkblot leader, you will bring your leadership experience and skills to support, mentor and provide growth opportunities for staff to reach their personal career goals. You’ll also have unlimited vacation, benefits that cover more than just teeth cleanings (affordable therapy, anyone?) and a schedule that takes life’s surprises into account. See details on our commitment to your health below.

Reporting to the Head of Operations, Strategy, and Clinical, the Director of Inkblot’s Business Operations is responsible for the planning, delivery, and process improvement of Inkblot’s services to meet the needs of our clients. You will provide leadership and direction to the development, implementation, and assessment of strategies, service objectives, and operations that support client-focused care. This includes overseeing service partner contracts, setting up and managing our new project management office, provide leadership to our customer support team ensuring that SLAs are met; champion a variety of projects including automation of processes, sales pipeline support and incorporating new tools into the workplace.

You will work directly with other departments including commercial & growth, product, clinical and provider network to ensure that new mental health contracts are operationalized. You will promote inter-departmental collaboration working closely with these teams and partnering with Green Shield Canada’s pharmacy and telemedicine departments.

You will maintain a culture where you leverage each team member's perspectives and ideas to ensure that quality and comprehensive service is being delivered at all levels. This role will build a team environment focused on quality outcomes where excellence in service delivery and professional development is promoted and achieved.