Systems Administrator
Medford, MA
Operations – Technology Services /
Full-Time /
Hybrid
BECOME AN INNOVIVER!
Are you interested in building a meaningful career? At Innovive Health, our mission is to provide best-in-class home healthcare services to patients with chronic behavioral health issues and complex medical needs. With us, you will find people that share your passion for helping others. Our team is made up of skilled caregivers, nurses, therapists, and operations staff who collaborate to create innovative technology, and data-driven solutions while ensuring the best outcomes for our patients.
POSITION SUMMARY:
The Systems Administrator is responsible for the maintenance, configuration, and reliable operation of computer systems and servers, both cloud and terrestrial. Installs hardware and software and participates in research and development to continuously improve and keep up with the Technology Services needs of the organization. The Systems Administrator actively resolves problems and issues with computer and cloud server systems to limit work disruptions within the company.
What you need:
- Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
- 3-5 years of database, network administration, or system administration experience
- Working knowledge of virtualization, VMWare, AWS, Azure, or equivalent
- Working knowledge of API, SAML, and Federation in cloud apps
- Strong knowledge of systems and networking software, hardware, and networking protocols
- Experience with scripting and automation tools such as PowerShell
- Working administration knowledge of VoIP phone systems
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
- Advanced degree (MS, MBA) preferred
- System administration and IT certifications in Linux, Microsoft, or other network-related fields are a plus
- Okta Admin
- Box Admin
- Office 365 Admin
- Fresh Service, ZenDesk, ServiceNow, or other cloud-based ITSM platform
- Salesforce Admin
PREFERRED EDUCATION AND EXPERIENCE:
What you'll do:
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, virtualization, and cloud platforms.
- Installs and upgrades computer components and software, manages virtual and cloud servers, and integrates automation processes.
- Troubleshoots hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Provides documentation in the corporate Wiki and technical specifications to Technology Services staff for planning and implementing new or upgrades of IT infrastructure.
- Performs or delegates regular backup operations and implements appropriate processes for data protection, disaster recovery, failover procedures, and cloud redundancy.
- Leads desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
- Responsible for capacity, storage planning, and database performance.
- Serves as the highest point of escalation for customer tickets.
- Is customer-facing whenever necessary.
- Performs other duties as assigned.
We believe our employees are our greatest asset! What we offer:
- Comprehensive benefits package that includes medical, dental, vision, disability, and life insurances
- 24 days of paid time off
- Paid Company Holidays
- 401k with company match
- Dayforce Wallet - voluntary benefit that gives you access to earned pay
- Wellness program
- Tuition reimbursement
- Excellent career growth opportunities
Innovive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
