Senior IT Operations Specialist

Finance & Services – IT Support /
Full-time /
Are you ready to take on a more senior role within a dynamic, international company that is revolutionizing the world of finance? If you’re passionate about providing exceptional IT support to internal stakeholders, eager to learn and grow in the cloud space, and ready to lead, then this opportunity is tailor-made for you!

About Us: 
Inpay, headquartered in the heart of Copenhagen, is seeking a Senior IT Operations Specialist to join our IT Operations team. As a seasoned professional, you’ll work closely with senior technicians, guiding and mentoring them while assisting and supporting end-users with any IT-related issues they encounter. Your role extends beyond traditional IT support – you’ll bridge the gap between our tech-savvy and non-technical teams, ensuring seamless communication and exceptional service delivery.

Key Responsibilities:

    • 1st Level IT Support: Deliver a first-class user experience by providing timely and effective IT support. You’ll also create and maintain documentation and knowledge base articles for solutions.
    • User Onboarding and Off-boarding: Make a lasting impression on employees during their onboarding process and ensure smooth off-boarding procedures.
    • Access and Asset Management: Implement and follow best practices for access control and asset management.
    • Data Governance: Collaborate with stakeholders to maintain data integrity, security, and compliance.
    • Azure Cloud Services: Gain expertise in Azure cloud technologies and contribute to our cloud-based solutions.
    • Leadership: Provide guidance to junior team members, foster a collaborative environment, and drive continuous improvement.

Your Profile:

    • Education: You hold relevant qualifications in IT support, IT administration, or a related field.
    • Technical Acumen: You have a solid understanding of IT, networks, and servers.
    • Platform Proficiency: Familiarity with Windows, Mac, iOS, O365, and Office applications.
    • IT Principles: Knowledge of core IT principles, including license management, identity management, and security risks.
    • Language Skills: Proficient in both written and spoken English.
    • Experience: Minimum 2 years of experience in IT support, with additional experience in leadership or mentoring roles.
    • Cloud Enthusiast: Eager to learn and grow in the cloud space.
    • Customer-Oriented: Passionate about assisting colleagues and providing exceptional service.
We offer:
From flexible working hours to social events, professional development and health insurance, we strive to offer one of the best working environments around. As a leader you will get the opportunity to participate in our leadership development and mentor programme as well as sparring and coaching by our Business Partners.
Ready to join?
Set up in 2008 in a bid to make cross-border transactions easier, Inpay is a successful and fast-growing Danish Fintech company that processes millions of transactions each year. We see ourselves as the interface between the financial technology revolution and the established banking system. As such, we offer an international, dynamic workplace that welcomes curious, creative and challenger colleagues. We are ambitious and agile by nature and hold ourselves accountable to our core values of trust, accountability, passion, innovation and respect. 
Our headquarters are in the royal quarter of central Copenhagen, with further offices in London. You can see a snapshot of what working life looks like here. 
We think globally and are part of an umbrella group that holds the big dream to financially include 100 million people in the next ten years. This means the pace is high, suggestions and ideas are always welcome, failures and learnings are part of the routine, and we expect you to go the extra mile so we can conquer the world together.
Find out more about Inpay here.