Product Operations Specialist
Amsterdam
Tech /
Full-time /
On-site
About Insify
We are a start-up offering an end-to-end digital insurance platform focussing solely on European entrepreneurs and SMEs. We offer the best insurance to our customers thanks to our focus on user experience, our leading underwriting services, and our expertise in data. In short, we’ve made getting insured quick, transparent and simple.
We know how to innovate - our team of seasoned entrepreneurs has built a host of successful businesses in fintech and e-commerce (HelloFresh, Bloomon and SumUp to name a few!).We’ve already raised over €25M in funding from leading investors (Accel Ventures, Frontline Ventures, Visionaries Club, Nico Rosberg, etc.), who love what we do and see the potential for a revolution in digital insurance.
We started our journey in the Netherlands and with our mission to make business insurance fast, simple and fair we have been able to have a significant impact on that market. Since last year we also serve customers in France and Germany, and are rapidly expanding across the rest of Europe!
How we work
At Insify, we’re building more than just an insurance company—we’re creating a culture that’s bold, caring, and built to make a real difference. Everything we do is driven by our core values: grit, impact, care, and entrepreneurship.
We show up with passion and perseverance. We solve real problems and put people first—especially our customers. And we’re always looking for smarter, faster, more human ways to do things.
That’s also why we’ve chosen a pro-office approach. We believe that working together, face to face, sparks creativity, builds stronger teams, and helps us learn faster—especially for new joiners. From spontaneous brainstorms to shared lunches, being in the same space makes the magic happen.
Joining Insify means being part of a team that truly backs each other and the entrepreneurs we serve. If you’re ready to grow, innovate, and help reshape the insurance industry from the inside out—we’d love to meet you.
Tech Team
We’re the team that brings ideas to life—end to end. From idea to design, development and maintenance. We focus on developer speed and autonomy, enabling engineers to ship high-quality code efficiently without unnecessary bottlenecks.
Our team is diverse, with people from different backgrounds, experience levels, and specialties, spread across multiple teams. We collaborate closely, learning from each other and solving complex challenges together. Whether it’s building something new, improving an existing system, we move fast and take ownership of what we build. We work with modern technologies, embrace experimentation, and continuously refine our processes to continue improving.
What you will be doing
Help us identify high-impact opportunities across customer operations and internal processes. You will partner with product, support, engineering, insurance, and design to implement solutions that improve customer experience, reduce manual work, and drive smarter decision-making. You will be the person our internal support team reaches out to regarding the use of our internal tools, and with that, help us iterate on our existing solutions to improve their performance.
Key Responsibilities:
Provide first-line support for our customer operations regarding our internal back-office systems and tools.
Collaborate on improvements and new functionalities as the representative of customer operations.
Manage manual policy administration tasks outside the scope of general customer operations.
Dive deep into issues, figuring out how to solve them short and long-term.
Assist with onboarding and training initiatives.
What you'll need
- An appetite for (technical) problem-solving
- Experience in (insurance) back office systems
- Experience with SQL and using REST APIs
- Ability to translate business needs into solutions and communicate results clearly to non-technical stakeholders.
- A pragmatic, problem-solving mindset — focused on real-world impact for our internal and external customers
- A background in insurance and or banking is preferred
- It is great if you have experience with Python, but not required
What we offer
Competitive compensation - we want to attract and retain the best so we are offering a compensation package that aligns with that.
Pension plan - participation to Insify’s Pension Plan, with 6% employer contribution.
Travel reimbursement - we help travelers with their commute.
Hybrid - Possibility to work from home two times a week.
25 holidays days per year - (+ extra day on Christmas eve if it’s a weekday!)
Subscription to Alleo - 50 EUR (net) monthly (cumulable) budget to spend on what you like - anything from gym memberships to UberEats!
Company events - Monthly team drinks, quarterly offsites, lunch and learns, parties, merch and FUN!
Company Macbook - get the best laptop to get your job done in no time!
Quickly develop your career - there’s no better place to develop. We are growing and you can grow with us! Inhouse leadership programs and coaching
High degree of autonomy - it’s time to ACTUALLY make an impact!
