Inspiration Mobility - Customer Success Manager

Customer Success Manager

United States / Washington, D.C.

Delivery /

Full-Time /

Remote

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1. General Application Questions:

What are the top 1-3 reason(s) you're most excited about working for Inspiration?✱
When you read about the "Outcomes You'll Deliver" and the "Who You Are" sections of our job description, what are the top 3 reasons you believe you're a strong candidate for this role?✱
In reflecting on our four (4) core values of humility, uncompromising integrity, intellectual curiosity, and drive, in a few sentences, please share one specific example of how you have demonstrated one of these in your recent work.✱
We're curious - do you have work experience in one or more of the following sectors?✱
- Fleet management
- Mobility
- Charging management
- Electric vehicles
- Energy
- None
What is the earliest date you can start in this role?✱
Do your salary expectations align with the range in our job description?✱

2. Customer Success Manager Job Specific Questions:

Do you have at least 4+ years in a customer-focused role with a proven track record of driving business growth and achieving a high Net Promoter Score (NPS)?✱
Do you have at least 2 years in fleet management?✱
Can you share a time when you successfully turned an unhappy customer into a satisfied one? Please briefly but specifically explain the approach you took and the customer service skills you utilized to achieve a positive outcome.✱
Can you share a time where you enhanced a customer experience process? What metrics did you use to measure the improvement?✱

Additional information

U.S. Equal Employment Opportunity information (Completion is voluntary and will not subject you to adverse treatment)

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

Gender

Race

Hispanic or Latino
A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
White (Not Hispanic or Latino)
A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
Black or African American (Not Hispanic or Latino)
A person having origins in any of the black racial groups of Africa.
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
Asian (Not Hispanic or Latino)
A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
American Indian or Alaska Native (Not Hispanic or Latino)
A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.
Two or More Races (Not Hispanic or Latino)
All persons who identify with more than one of the above five races.