Salesforce Administrator

G&A – Enterprise Systems /
Full-time /
At Instructure, our vision is to help people learn, develop, and engage from their first day at school to their last day of work. Our goal is simple: create more effective ways for everyone everywhere to access education, make discoveries, share knowledge, be inspired, and do big things. We accomplish all this by giving smart, creative, passionate people opportunities to create awesome. So here’s your opportunity... 

Instructure is seeking a CRM (Salesforce) Systems Analyst to join our Information Systems and Technology team. This person will provide support for the CRM applications (primarily focused on Salesforce) across Sales, Marketing, and Customer Success. In this position, the CRM Systems Analyst will work to triage requests from users and work with the rest of the CRM team to deliver solutions that help solve business problems. The CRM Systems Analyst must have the ability to assess business and system process impacts and be committed to delivering efficient technology-based solutions.

What you will be doing

    • Understand all of the CRM applications supporting the users, their capabilities and limitations
    • Work closely with business users to understand their business needs for information and opportunities to improve their processes by using CRM applications
    • Design and develop CRM-based solutions to meet business requirements
    • Identify and prioritize requests, create specifications, and manage modifications
    • Assist the business users in developing business cases, including costs, benefits (ROI), and risks analysis
    • Ensure that proper Change Management and SOX principles are followed in managing the CRM applications
    • Update process documentation as business requirements change
    • Work directly with users one-on-one to train them on proper system functionality
    • Provide ongoing support to users, assist in research, and follow up on user requests
    • Be an advocate for automation and integration as well as “best practice” solutions
    • Any other task as requested by management

What you will need to know/have

    • Experience with or similar CRM platform is required
    • Must be fluent in English (written and verbal)
    • Experience with Gainsight Is a plus
    • Experience with FinancialForce PSA Is a plus 
    • Combined experience as a CRM Systems Analyst, Consultant or Admin
    • Bachelor’s degree in Management Information Systems, Computer Science, or Business degree or equivalent experience
    • Deep experience with SaaS is highly desirable
    • Strong proficiency with a variety of technology platforms and tools
    • Detail-oriented and organization skills
    • Excellent professional verbal and written communication skills with the ability to communicate with personnel at all levels of an organization
    • Business-oriented, having a good understanding of basic business principles and SaaS business operations
    • Inquisitive, with a desire to learn and be a contributor to business solutions that achieve the company’s goal of customer satisfaction and operational excellence
    • Ability to perform thorough and accurate testing
    • Ability to adequately train end users
    • Ability to manage multiple projects, activities and tasks simultaneously
    • Knowledge of Architecture and Infrastructure principles, desirable

Get in on all the awesome of Instructure

    • A fun, friendly, and helpful company culture
    • Competitive compensation
    • Private Medicover healthcare + cafeteria plan/SZEP card
    • Employee stock purchase program
    • Wellness motivation through PandaFit
    • An extra week off for the whole company every year
    • Employee recognition program
    • Goal-setting, proactive reviews, and internal training
    • Employee assistance program

We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.

All Instructure employees are required to successfully pass a background check upon being hired.