Solutions (Sales) Engineer

Philippines /
Sales /
/ Remote
Instructure was founded to define, develop, and deploy superior, easy-to-use software (and that's what we did / do / will keep on doing.) We are dedicated to the fight against iffy, mothbally, shoddy software. We make better, more usable tools for teaching, learning and employee development (you know, stuff people will actually use). A better connected and more open edtech ecosystem. And more effective ways for everyone everywhere to access education, make discoveries, share knowledge, be inspired, and do big things. We accomplish all this by giving smart, creative, passionate people opportunities to create awesome. So here’s your opportunity...

We are looking for an experienced, articulate, and passionate education technologist to become a Solutions Engineer (SE) having the primary objective of helping guide prospective customers in their Instructure Learning Platform evaluation process. Specifically, evaluations of Canvas LMS, Canvas Studio, Canvas Catalog, and Impact by Instructure.  

SEs are the primary knowledge resource for the sales team. They are responsible for identifying deployment and technical issues for assigned accounts during the pre-sales process, considering creative solutions and establishing and maintaining strong relationships throughout the sales cycle. Working in collaboration with their assigned Channel Account Manager (CAM) and Channel Partners, SEs play an essential role in the sales process, acting as technical advisor and product advocate; thoughtfully considering customer needs to arrive at the best solution. 

This SE position will be based in the Philippines and will partner with our Regional Sales Representatives. Candidates must be willing to travel up to 50%.

What you will be doing:

    • Present the Instructure Learning Platform as a product (and as a partner) to all stakeholders, from shallow to deep, from storytelling to technical deep-dives.
    • Develop and deliver tailored product demonstrations that are simple but engaging.
    • Discover and analyze individual customer goals and challenges and map those back into the appropriate Platform solution(s).
    • Analyze technical requirements in RFIs/RFPs and determine which Instructure solutions, services and partners will be required to meet the client's needs.
    • Respond to functional and technical elements of RFIs/RFPs (experienced Sales Engineers are successful at addressing client needs during very competitive RFI/RFPs).
    • Convey customer requirements to leadership.
    • Successfully conceptualize and communicate how products and services affect opportunities and sales exposure within an organization and the education space.
    • Partner closely with our customer experience teams to ensure an amazing customer experience - for life.

Here is what you will need to know/have:

    • Applied understanding of teaching, instructional design, or education administration.
    • Technical understanding of education technology, web technology, systems integration, SaaS, student information systems, APIs, etc.
    • Self-motivated, self-reliant, collaborative, and communicative.
    • Articulate and compelling presentation skills with the ability to present to a wide range of stakeholders, both virtually and face to face and in casual and high stakes scenarios.
    • Will also be expected to present and support trade shows.
    • Excellent communication skills in speech and writing, tailored for the audience.
    • Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
    • Must be prepared for extensive domestic and international travel (up to 60%).

Get in on all the awesome at Instructure!

    • Excellent benefits and perks because we want you to be happy and healthy: 
    • business travel insurance, contribution to your health and fitness/welfare, life insurance, study leave, tuition reimbursement and more!
    • Active support for your professional development utilizing online and in-person learning opportunities, mentoring, and a hands-on approach to management by managers who actually care.
    • Company-provided laptop
    • Most importantly, you get to work with a tight-knit team who embraces innovation and is committed to being excellent at what they do.
We’ve always believed in hiring the very best people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.

At Instructure we are committed to creating a workplace that supports diversity and inclusion, which we believe improves productivity, customer engagement and employee satisfaction. We welcome applications from individuals of all backgrounds.