Solutions Engineer - Higher Ed (Central or East Coast)

S&M – Sales /
Full-time /
Instructure was founded to define, develop, and deploy superior, easy-to-use software. (And that’s what we did / do / will keep on doing.) We are dedicated to the fight against iffy, mothbally, shoddy software. We make better, more usable tools for teaching and learning (you know, stuff people will actually use). A better connected and more open edtech ecosystem. And more effective ways for everyone everywhere to access education, make discoveries, share knowledge, be inspired, and do big things. We accomplish all this by giving smart, creative, passionate people opportunities to create awesome. So here’s your opportunity.

We are looking for an experienced, articulate, and passionate education technologist to become a Solutions Engineer (SE) having the primary objective of helping guide prospective customers in their Instructure Learning Platform evaluation process.  Specifically, evaluations of Canvas LMS, Canvas Studio, Canvas Catalog, Portfolium by Instructure, and Impact by Instructure.  Someone that will work directly with regional sales representatives to both sell and architect the best possible solution for buyers.

Solutions Engineers are the primary knowledge resource for the sales team and are responsible for actively driving and managing the functional and technical evaluation stages of the sales process. SEs are the key technical advisor and product advocate, thoughtfully considering all alternatives to arrive at best recommendations.

SEs must effectively communicate complex education and technology concepts and practices to a variety of stakeholders.  This SE position will partner with our Higher Education Sales Team. The location of this position is flexible, although candidates must be willing to travel up to 60%.

What you will be doing:

    • Present the Instructure Learning Platform as a product (and Instructure as a partner) to a variety of higher education stakeholders and in some cases, corporate stakeholders.
    • Discover and analyze individual customer goals and challenges and map those back into the appropriate Platform solution(s).
    • Promote methods of using instructional technology to transform teaching and learning.
    • Develop and deliver tailored product demonstrations that are simple but engaging.
    • Lead in-depth, technical discussions with information technology experts.
    • Identify or develop solutions to address unique technical or functional requirements.
    • Understand and document customer requirements to support a successful evaluation and implementation.
    • Assist proposal writers with responding to functional and technical elements of RFIs/RFPs
    • Leverage prior education technology or solutions engineering experience to help others on the sales team achieve sales and professional development goals 
    • Contribute to team development efforts by participating in recruiting and onboarding, mentorship, and sales enablement activities
    • Work across geographies in pursuit of company objectives

Here is what you need to know/have:

    • Proven academic technology and/or solutions engineering experience
    • Proven experience providing professional development and mentorship
    • Organized, expertly analytical, and solutions oriented
    • Proven knowledge of an experience integrating sales methodologies
    • Proven project management skills
    • Broad understanding of teaching, instructional design and education administration
    • Expert understanding of education technology, SaaS, systems integration (e.g. LTI, APIs), business intelligence technologies, student information systems, etc
    • Executive-level confidence to assume an active role as a thought leader in strategic discussions with internal and external stakeholders
    • Articulate and compelling presentation skills
    • Excellent communication skills in speech and writing, tailored for an audience
    • Able to eliminate sales obstacles through creative and adaptive approaches
    • Self-motivated, self-reliant, and collaborative
    • Access to a nearby airport.  Travel requirements are expected to return to pre-pandemic levels (up to 60%) in the near future.  
    • Applied understanding of teaching, instructional design, and education systems administration 
    • Technical understanding of education technology, SaaS, systems integration (e.g. LTI, APIs), business intelligence technologies, student information systems, etc.
    • Articulate and compelling presentation skills.
    • Excellent communication skills in speech and writing, tailored for the audience.
    • Self-motivated, self-reliant, and collaborative.
    • Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
    • Access to a nearby airport. Travel requirements may return to pre-pandemic levels (up to 60%) in the near future.

Get in on all the awesome at Instructure:

    • Competitive salary, equity, and 401k 
    • Employee stock purchase plan
    • Medical, dental, disability, and life insurance 
    • HSA program, vision, voluntary life, and AD&D 
    • Tuition reimbursement
    • Paid time off, 10 paid holidays, and flexible work schedules 
    • Lifestyle savings account
    • iMacs or Macbooks
$90,000 - $110,000 a year
This position will also include a 20% commission target as well as equity.
We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.

At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.

All Instructure employees are required to successfully pass a background check upon being hired.