Sr Business Operations Specialist - Audit

G&A – Enterprise Systems /
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

We are seeking a Business Operations Specialist to join our Enterprise Systems team! This position will assist in the continual management, audit and optimization of the company’s processes and data to inform actionable insights.

What you will do:

    • Develop a comprehensive understanding of the relationship between contract, subscription, product instance and renewals data and related processes
    • Monitor reports and dashboards for flagged data exceptions and investigate the source of the exception
    • Collaborate with internal data owners to correct flagged data exceptions and reinforce or improve process as needed
    • Implement and iterate on success and quality assurance criteria to reference when measuring completeness of goals and ongoing accuracy of data
    • Manage ongoing and sustainable operational processes that identify key responsibilities across departments and the specific procedures to be followed by each individual with ownership
    • Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary
    • Identify and resolve operational issues and risk, optimize workflows and processes
    • Document and enable on process changes as they evolve
    • Bring enthusiasm and knowledge for data and data-related technologies to assist in providing cutting-edge analytical solutions to the business
    • Help implement and define data “best practices” across the organization

What you will need to know/have:

    • 5+ years of relevant experience in business operations, renewals, deal desk or similar
    • Experience working, creating reports, and monitoring dashboards within Salesforce
    • Experience interacting across sales, customer experience, renewals, business analytics, technology teams and operations
    • Experience developing ongoing business processes to solve for complex, cross-functional challenges
    • Experience gathering requirements for, designing and implementing data projects
    • Experience making well-informed decisions in complex scenarios
    • Working knowledge and understanding of the business including finance, sales and renewals
    • Working knowledge of data science concepts including statistics, data mining, and predictive analytics is preferred
    • Self-starter mindset that thrives on problem solving in collaborative environments
We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.

At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.

All Instructure employees are required to successfully pass a background check upon being hired.