Business Operations Specialist

G&A – Enterprise Systems /
Full-time /
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome solutions. And that's where you come in:  

We are seeking a Business Operations Specialist to join our Enterprise Systems team! This position will assist in the continual management and optimization of the company’s processes and data to inform actionable insights.

What you will be doing:

    • Collaborate with customer facing teams to ensure the relationship between what is sold (contract subscriptions) and what is implemented (product instances) is accurately represented in source of truth systems
    • Meet with departmental business leaders to gather data to inform operational business process improvements
    • Develop a comprehensive understanding of existing contract, subscription and product instance data and related processes
    • Implement and iterate on success and quality assurance criteria to reference when measuring completeness of goals and ongoing accuracy of data
    • Manage ongoing and sustainable operational processes that identify key responsibilities across departments and the specific procedures to be followed by each individual with ownership
    • Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary
    • Identify and resolve operational issues and risk, optimize workflows and processes
    • Document and enable on process changes as they evolve
    • Bring enthusiasm and knowledge for data and data-related technologies to assist in providing cutting-edge analytical solutions to the business
    • Help implement and define data “best practices” across the organization

What you will need to know/have:

    • 5+ years of relevant experience in business operations, data operations or similar
    • Experience interacting across sales, customer experience, business analytics, technology teams and operations
    • Experience developing ongoing business processes to solve for complex, cross-functional challenges
    • Experience gathering requirements for, designing and implementing data projects
    • Experience making well-informed decisions in complex scenarios
    • Experience working, creating reports, and monitoring dashboards within a CRM system (Salesforce, etc.)
    • Working knowledge and understanding of the business including finance, sales and renewals
    • Working knowledge of data science concepts including statistics, data mining, and predictive analytics is preferred
    • Self-starter mindset that thrives on problem solving in collaborative environments

Get in on all the awesome at Instructure:

    • A fun, friendly, and helpful company culture
    • Competitive compensation
    • Restricted Stock Unit Program
    • Private Medicover healthcare + cafeteria plan/SZEP card
    • Employee Stock Purchase Program
    • Wellness motivation through PandaFit
    • An extra week off for the whole company every year
    • Employee recognition program through Motivosity
    • Goal-setting, proactive reviews, and internal training
    • Employee assistance program
We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
All Instructure employees are required to successfully pass a background check upon being hired.