Director of Partner & Customer Education

Remote
Customer Success
Full Time
Director of Partner & Customer Education
Integrate, Inc. (Marketing Technology)


Integrate is a high-growth, emerging marketing technology leader in the field of Demand Orchestration. The company has brought a new type of marketing technology (MarTech) solution to B2B marketers in the last few years developing a marquee roster of enterprise and mid-market customers that are adopting our demand marketing solutions.
 
Quick Hits:

- 8+ Years Old
- 160+ Employees
- $60M+ Funding
- Enterprise Marketing Technology

The Director of Partner & Customer Education will be responsible for all internal, customer, and partner facing trainings related to Integrate’s platform and technology.  This person will liaison with internal Customer Success, Product Management to determine the training needs of CV employees and CV Clients. This person should be an experienced educator, ability to design effective training programs to promote efficiency and competitive advantage by developing the skills of personnel. 

What You'll Do:

    • Own the development, implementation, management of Integrate’s platform & product training offerings to customers, employees, and partners
    • Coordinate with Product, Customer Success and other internal orgs to determine ongoing and release-based training needs 
    • Define learning tracks and courses aligned to the customer journey and type of audience
    • Prepare educational material such as module summaries, videos, workbooks, labs, documentation, etc. 
    • Contribute to product knowledge base as well as internal/external documentation
    • Conduct webinars, seminars, workshops, individual training sessions etc. 
    • Develop, implement and manage Integrate 1certification program
    • Develop content and provide trainings for Integrate certification program
    • Develop micro learning content in rich multimedia formats for various delivery formats/channels (e.g. social
    • Conduct evaluations of training participants and outcomes to identify areas for continues improvement 
    • Measure outcomes – enrollment reports, course completion, quiz scores, certification completion, training revenue, etc.
    • Analyze support tickets for training opportunities 
    • Advise internal teams on key opportunities with customers/partners based on training experience.
    • Hire, lead, and manage trainers and content development staff (when applicable).
    • 5%-10% travel

What You Offer:

    • Proven background and 7+ years’ experience running training organization & delivering world class training programs at SaaS company.
    • Experience with LMS systems (including selection and implementation) and understanding of effective teaching methodologies, metrics and tools.
    • Experience with providing training as revenue generating professional service 
    • Extremely proficient in MS Office (esp. PowerPoint) as well as key e-learning software and content creation tools 
    • Proficient in key customer management systems like Salesforce.com, Gainsight, etc.
    • Strong technical acumen combined with a solid business
    • Phenomenal communication, presentation and public speaking skills.
    • Great organizational and time management abilities 
    • Excellent critical thinking and decision making…uses data to inform decisions
    • Self-starter with entrepreneurial spirit to see what’s possible and then execute to make it real.
    • Humble, hungry, personable with a strong team-oriented approach.
    • Strong experience with B2B marketing software preferred