Application Support Specialist
New York
Customer & Technical Support /
Full-Time /
Hybrid
Our mission:
Every 7 seconds a worker is injured. The human and economic cost of workplace injuries around the world is $250 billion per year. At Intenseye, we believe that the health and safety of workers is non-negotiable.
Intenseye is a truly disruptive employee health and safety (EHS) SaaS platform powered by cutting-edge AI. Using existing cameras, Intenseye’s AI empowers EHS leaders at Global Enterprises to “see the unseen” hazards and take corrective actions through 24/7 real-time leading indicator data flow. Currently, Intenseye AI protects 100,000+ employees in 25+ countries.
Join Intenseye on the Journey to Zero!
Intenseye is a disruptive company in a new category solving major Health & Safety issues for our customers. We have a proven product and market fit and are already closing and onboarding enterprise customers.
We are looking grow our customer & technical support teams in New York & Istanbul. Our Application Support Specialists will work with our largest global enterprise customers to provide world class customer service, providing troubleshooting, design, and integration assistance to our growing base of enterprise customers.
Now is an incredibly exciting time to join our growing Support team!
Responsibilities
- Be the subject matter authority on the Intenseye platform and demonstrate the value added benefits to customers throughout the support process.
- Effectively troubleshoot issues on the application, services and network level.
- Work directly with your Support Manager to develop territory strategy.
- Be a product specialist in training/educating partners, customers, and internal employees.
- Effectively manage the technical discussions with customers’ IT/Network teams and collaborate on deployments to integrate the cameras for both cloud and on-premise deployments.
- Provide hands-on support for all Intenseye integrations.
- Work with engineering team, dev-ops and product teams for new feature development, troubleshooting and bug fixing.
Sound like you?
- 3-5 years experience in an Application or Technical Support position (within an Enterprise SaaS software platform / vendor would be great)
- Deep knowledge of linux, networking and micro-service architecture.
- Navigate through application log files on Kubernetes.
- Read automatically collected metrics and dashboards on Grafana.
- Work with technical solutions and engineering teams for deeper investigation and fix of the detected issues.
- Remotely connect to customers’ local servers and work with local IT teams to troubleshoot and fix integration issues.
Quick Facts:
- Founded in late 2018 (first paying enterprise customer in Feb 2020)
- Series A funding round of $25m announced in October 2021 (Insight Partners lead investor) -
- Series B coming soon...
- Team of x110 across our three offices in NYC (5th Avenue), Istanbul & Berlin
- First company to target Health and Safety use cases with AI, ML & Computer Vision (disruptive technology + untapped green-field opportunity)
- Global enterprise account wins via LinkedIn content/in-bound alone
- Privacy by design - We annomise all employees data (GDPR compliant + SOC2)
- Saving lives whilst significantly reducing revenue loss for our customers!
What we offer?
- Hybrid Work - Remote + New York (530 5th Avenue)
- ESOP Stock Options package
- Comprehensive Family Medical Insurance
- Life Insurance
- Generous Parental Leave
- Annual Learning & Development Stipend
- x30 days vacation + public holidays
Hiring Process:
- Zoom meeting with the Head of Talent - (45 mins)
- Zoom meeting with our Technical Support Manager & Head of Customer Support department - (60 mins)
- Panel interview with the CSM + Technical Support teams
- Final Interview with the CEO + CTO
- Reference + Background Checks
Saving lives and changing the industry with AI-powered health and safety!
Equal Employment Opportunity statement (EEO)
Intenseye is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity, medical condition, pregnancy, veteran status, genetic information or any other classification protected by state or federal law.
