Client Success Associate

London /
Growth – Growth - Sales and Business Development /
Full-Time
About Intropic

We are a rapidly growing start-up, backed by leading venture capitalists. We love information because it helps people make better decisions and drives innovation. The information economy is just getting started and our suite of information and data processing software products are starting to help people unlock the true power of information. Our journey starts in finance and capital markets where information moves trillion dollar markets, but this is just the beginning.
 
Read a spotlight on Intropic here.

Join us to help the world unlock the true power of information.

Impact of role
We are looking for Client Success Representatives to join us. You will be involved in all aspects of client success and relationship management of the existing customers from onboarding to renewals. You will gain a deep understanding of the Passive Fund Intelligence product by answering clients requests regularly. You will work on strategies to increase product usage, gather client feedback and maintain very high customer satisfaction. You will gain deep knowledge of your clients, collect product insights and brainstorm with the product team to identify the product enhancements to maintain a high level of customer loyalty and satisfaction.

Responsibilities

    • Implement an effective system for client onboarding
    • Regular interaction with clients for any product or content related queries
    • Implement scalable customer success tools to ensure constant customer engagement
    • Develop a deep understanding of Intropic’s Passive Fund Intelligence product
    • Coordinate client interactions between Product, Research and Business Development Teams
    • Come up with innovative ways to increase engagement, improve customer loyalty and satisfaction

Requirements

    • Excellent planning, multitasking and organisational skills
    • Ability to take initiative, work independently in a fast-paced environment
    • Excellent interpersonal skills, with strong attention to detail
    • Previous experience in a client-facing role is preferred but not required
Benefits
- Competitive salary based on your experience
- Unlimited learning budget towards OKRs + £1K learning budget
- Unlimited holiday
- Subsidised gym membership at GymBox
- State of art tech - choose your equipment
- Employee pension contribution with a SIPP platform
- Equity options: so you feel ownership of your work and share in the success of the company
- Working with exceptional people

For further information contact the talent acquisition team at careers@intropic.io.