Client Success Manager
Remote /
Client Success /
Full Time
/ Hybrid
InvestorFlow is the only company of its kind to deliver industry specialized CRM, built on Salesforce, and digital portals to help alternative asset firms find opportunities, create and manage relationships, and turn relationship insights into action with increased productivity and transparency.
We are looking for a Client Success Manager to play a key part in client retention and account growth for InvestorFlow. This unique opportunity drives client partnerships by proactively engaging with clients to ensure adoption and overall implementation success. You are resourceful with the ability to recognize upsell opportunities and manage multiple projects with varying priorities.
You will:
- Drive overall account success across a book of clients through proactive outreach
- Work with Account Managers to uncover leads and expand relationships
- Assist the team in triaging and resolving issues for portal clients
- Escalate client requests and identify account red flags to management
- Clearly document actions taken in our ticketing system, following up consistently with Development and Project teams, as needed
- Create and update internal and external training documentation, as needed
- Govern & monitor Client Success best practices to promote a top-tier customer experience
You have:
- Strong understanding and previous experience working with Investor Portals
- Understanding of the workflows of alternative asset management firms and personas
- Strong soft skills with a consultative approach to client interactions
- Ability to gain knowledge of InvestorFlow suite of products and services
- Critical thinker and problem-solver with an analytical mindset
- Capable of working independently across multiple clients in a fast-paced, remote environment
- Ability to communicate succinctly in writing, clearly and professionally, with co-workers and customers of all personality types
Your benefits:
- Great compensation package including 401K
- Excellent medical, dental and vision plan
- Flex Time Off Policy
- Career growth opportunity in a growing technology company
InvestorFlow is an investor and deal engagement platform that helps investment banks, alternative asset managers, fund administrators, and wealth managers create intelligent digital experiences and dramatically increase productivity and engagement. InvestorFlow is the only solution provider to integrate deal flow management, fundraising, reporting and investor services into one cloud-native platform. InvestorFlow serves over 175 clients including 25 of the top 50 alternative asset managers, with more than $3.5 trillion in assets, 750 funds and 90,000 LPs on its combined platform. InvestorFlow is a privately held company based in Menlo Park, California. To learn more, please visit www.investorflow.com
