Operations Supervisor - German Language Team

Worldwide - Remote /
The Agency: Worldwide Work-Sharing – Operations - Delivery Operations /
Full-Time
We are currently looking for this position to be filled immediately. We'd like to ask you a few questions to jump start the process and get to know you a bit. Good luck with the hiring process and we'll be in touch. 

What is Invisible? Website :http://www.inv.tech/
Recorded Demo - https://www.youtube.com/playlist?list=PL4135pGQh8yvHRwKatYrMDuKL7ODHBXHI

Who are we? We are Invisible’s Operation Team. We solve problems at scale so they never happen again. At our best, we solve problems before they happen. How? 

What will you be doing in this role? You will be leading a team of around 12 German-speaking agents to handle digital restaurant operations for one of our food delivery clients. “Restaurant Operations” consists of running various processes within spreadsheets, Salesforce, and custom platforms. The primary process that will be run is “Menu Creation”, wherein a team of agents will spend time converting images or websites of physical restaurant menus into our clients’ custom menu format for online ordering. Additional processes include various forms of data formatting, data enrichment, and calling processes. 

Who am I looking for? I need someone that has good management experience in solving medium-high complexity problems. If they worked at a startup before, that would be a huge plus. Experience with technology or the digital world is essential. I need someone who is tech savvy and does not get blocked by quickly learning new tools/processes. Someone who is results-driven, takes an analytical approach to problem solving, and is self-driven are key characteristics of a successful Operations Agent Lead. So to summarise... 

Background requirements 
- Highly motivated and self-driven
- Flexible and resilient approach
- Understands and transforms data to drive solutions
- Passionate about digital technology  Furthermore... 

Role requirements 
- Fluency in both German and English (in writing, reading, and speaking)
- Experience in managing a team- Able to operate under pressure
- Is used to work with SLAs and KPIs- Decent Internet (>20 Mbps Download and >5 Mbps Upload as a minimum)
- Availability of at least 8 hours per day, Monday-Friday

What would be an added bonus?
- Any extensive experience with spreadsheets and spreadsheet formulas
- Any experience with engineering
- Experience in the food industry
Compensation:-

We are happy to offer USD $3,500 per month for a junior-level manager. Up to USD $4,500 per month may be offered for a more experienced manager.

Are you the chosen one?