Remote Restaurant Calling Agent - New Zealand Based
Wellington - Remote /
The Agency: Worldwide Work-Sharing – Operations - Delivery Operations /
Invisible works with a food delivery company to help them onboard new and support existing restaurants on their platform every day. Many of the processes we run for them are phone call-based, ranging from standard customer support to problem-solving outreach calls. This food delivery company is operating in New Zealand and we are looking to provide their restaurants with support from New Zealand-based calling agents.
We are looking for people to join our team who have a strong desire and capacity to learn new skills. Invisible is a meritocracy that strives to reflect our team members’ positions with matching responsibility and compensation. Agents at Invisible are encouraged to operate with excellence, learn new skills, and get promoted. The agents we're looking for are individuals who are motivated, open-minded, and flexible with learning new processes. For the case of this role specifically, we are looking for individuals who are comfortable speaking on the phone and are based in New Zealand.
We are currently looking for this position to be filled by February 1st. We'd like to ask you a few questions to jump-start the process and get to know you a bit. Good luck with the hiring process and we'll be in touch.
What is Invisible?
Invisible is revolutionizing the way companies can delegate their work. We partner with our clients (large and small) by understanding and achieving their goals through running processes powered by a synthesis of technology automation and human expertise.
What is required for this job?
— A hunger to learn
— Proficiency in English: the ability to write, read, & speak English fluently
— Good and comfortable conversational skills over the phone
— Based in New Zealand or originally from New Zealand and comfortable working New Zealand times
— Decent Internet (>20 Mbps Download and >5 Mbps Upload as a minimum)
— Fast at typing (a minimum of 30 words per minute with 0 errors)
— Availability of at least 8 hours per day, 5 days per week (looking to hire for different days of the week, so any 5 days between Mon-Sun)
— Laptop/Desktop not more than 10 years old.
— Windows 10 or a MAC Operating System.
— Minimum 8GB's of RAM
— A working camera and microphone
What would be an added bonus?
— Any extensive experience with spreadsheets and spreadsheet formulas
— Experience in the hospitality industry
— Specifically being based in Wellington, New Zealand
— Compensation for this role starts at USD $16.69/hour (about NZD $25/hour).
— Promotion to a quality assurance agent can earn up to USD $17.50/hour (about NZD $26.87/hour).
— And a junior leadership position on the team starts at USD $20.00/hour (about NZD $29.56/hour).