Customer Service Representative Internship (all genders)
Verona, Italy
Operations – Customer Service /
Permanent Full-Time /
On-site
IRCA is a leading international provider of semi-finished ingredients for the bakery, pastry and gelato markets, serving independent producers as well as large food manufacturers (e.g. CPG). Core products include chocolate, chocolate decorations, creams, pastry mixes, gelato ingredients, and other bakery / pastry ingredients.
The Company, headquartered in Italy, was acquired by Advent International, the global Private Equity firm, in July 2022, and has a strong track record of growth over the last decade.
Thanks to the recent acquisitions of important players in the belonging market, IRCA is becoming a global leader in the semi-finished ingredients industry, with 22 manufacturing facilities in Europe, US and Vietnam and a combined €1 billion of revenues.
Cesarin, based in Verona, realizes mostly candied and semi-candied fruit, jams, marmalades and stabilized plants.
Purpose of the position:
Support the sales department through the management and fulfillment of purchase orders, processing as per expiry sales statistics.
Description of main Activities/Responsabilities
- Switching the call to the requested function
- Prepare the necessary documentation for the shipment of the sample, and archive in the appropriate binders the copies of the documentation
- Help in the year-end inventory
- Insert in the system the order received from Italian customers, agents and sales officials
- Transfer the sales order to the production manager
- Prepare and store the necessary documents for the shipment of the goods
- Preparing, moulding and checking the invoices relating to the supplies made
- Activities of reporting
- Manage the non-conformities and the relative crediting notes for goods return, price difference and/or various anomalies
Language and Personal skills
- LANGUAGES:
- Basic english
- SOFT SKILLS:
- Curiosity
- Accuracy
- Time Management
- Team working
