Deployment Operations Program Manager
Charlestown, MA
Business Operations /
Full-time /
Remote
The Deployment Operations Program Manager will assist and drive activities related to a variety of customer operations (such as on-site demos, pilots, Proofs of Concepts, launches, etc.) and ensure smooth operations of vehicles, testing, and continued development of our products and features. This role will be focused on the execution of various operational tasks, including internal coordination, strategic communication, vehicle maintenance and compliance. This role will work closely with the COO, Product team, and engineering teams to drive a variety of positive customer and operational outcomes.
Specific Responsibilities:
Customer Operations: Strategically oversee and execute any customer engagement with ISEE vehicles and staff operating at a customer site (Demo, Pilot, POCs, launches). Structure schedules and milestones for the onsite team and communicate updates for internal stakeholders and the leadership team. Coordinate the day-to-day activities onsite, leading standups as necessary. Help with relationship expansion strategies and initiatives with customers to help drive product and customer-focused strategies.
Internal Operations & Compliance: Work closely with Testing, Product and Engineering teams to ensure execution of any internal operations and vehicle compliance, including insurance, registrations, special reporting, etc. Ensure that safety is always of highest priority in operations. Ensure that all internal stakeholders are aligned regarding timing and expectations.
Qualifications:
-5+ years of explicit experience in Operations within a related industry in either logistics, trucking, AV, warehouse, automotive.
-2+ years of program management experience, leading projects across various functional groups
MBA degree preferred, or 2+ years of additional work experience
-Experience with broad variety of business and operations data to support strategic decision making
-Ability to communicate strategically to build strong trust and relationships, and help drive mission-critical initiatives
-Detail Oriented - ability to dive deeply into complex documents and details, while also being able to see the larger picture
The expectation of this role is remote with a willingness to travel (35-50%).
