Senior Solutions Infrastructure Engineer
Anywhere
Customer Success – Customer Success /
Full Time /
Remote
[ABOUT ISTARI DIGITAL]
Istari is a digital engineering software company enabling our customers to turn the physical world into the digital to accomplish their specific mission or business objectives.
Istari was founded with the vision of making open, scalable digital engineering ecosystems a reality – where new technologies and systems are created digitally, free from the real-world constraints of costs and schedules. We are creating the world’s best engineering model sharing platform, allowing our customers to simply and securely integrate their models across different engineering disciplines, organizations, and security levels.
At Istari, we are passionate about our mission of creating the world's first open and scalable industrial metaverse. Whether our customers are designing prototypes, performing virtual testing, or training AI and autonomy for complex systems, we know that going digital will save them time, resources, and reduce their environmental impact.
While we are a distributed team with most team-members working remotely, we place an emphasis on staying connected and collaborative, prioritizing in-person opportunities to build trust as a team. At Istari, we still believe that trust is best built in-person. To do this, we have an engineering headquarters in Cambridge, MA for focused technical development and several times per year we gather for an off-site that allows us to develop our professional skills and our team relationships.
[VALUES]
At Istari, we live by our values, which include:
Purposeful Autonomy
We value letting people self-organize and self-motivate.
Our flat structure and lack of meeting clutter are meant to empower individuals and teams to be proactive.
Our autonomy is measured, goal-oriented, and results-driven – not meandering.
Clear objectives help us prioritize our time.
Smart Transparency
We believe in honest-but-kind communication, transparency, and open-door policies.
We love learning about challenges and tackling them early, not hearing good or bad news late.
We share work-in-progress across our team.
Fast feedback keeps autonomy purposeful.
Continual Curiosity
At Istari, we love learning to do things ourselves.
We ask, read, share, teach – even watch YouTube videos – to learn new skills to solve problems.
When we make breakthroughs, we write them down.
Writing focuses ideas, helps us learn, and helps us share.
Equal Opportunity
Istari is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
We’re looking for a Senior Solutions Infrastructure Engineer to join our Customer Success team, supporting customer installs and ensuring our platform runs seamlessly in diverse environments. This role bridges deep infrastructure expertise with a customer-first mindset, ensuring deployments are smooth, reliable, and scalable.
Key Responsibilities
- Work with customers to prepare their environments for and to conduct and troubleshoot Istari installs (as described here) - relevant tools and competencies include: VPCs, AWS S3, Azure Blob Storage, AWS RDS, PostgreSQL, Kubernetes, EKS.
- Take ownership for the success of customer installs and deployments, ensuring our platform is successfully set up and configured in customer environments (cloud, on-prem, or hybrid).
- Automate installation and upgrade processes to reduce time-to-value and improve repeatability across customer deployments.
- Monitor, troubleshoot, and resolve complex infrastructure and deployment issues in customer environments, providing clear and timely communication.
- Implement robust security and compliance practices during installs to align with customer and industry requirements.
- Partner with engineering teams to provide customer feedback on deployment pain points, influencing product improvements.
- Develop and maintain documentation, playbooks, and training materials to enable smoother installs across the team and for customers.
- Participate in incident response when issues impact customer environments, driving root cause analysis and long-term fixes.
- Stay up to date on emerging cloud and infrastructure technologies that can improve our customer delivery.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field; relevant certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect) are a plus.
- Minimum of 5 years of experience in infrastructure engineering.
- A proven record with Kubernetes, preferably in a production environment.
- Strong experience with cloud platforms (AWS, Azure, GCP). Familiarity with hybrid or on-prem environments is a plus.
- Proficiency with infrastructure as code (IaC) and automation tools (Terraform, Ansible or similar).
- Solid understanding of networking, security, and virtualization in enterprise contexts.
- Proven experience deploying and managing CI/CD pipelines and DevOps practices in customer-facing scenarios.
- Excellent problem-solving and troubleshooting skills in high-pressure, customer-facing situations.
- Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
- Must be a U.S. citizen living within the United States.
$135,200 - $220,000 a year
BENEFITS
We offer highly competitive benefits, including:
Health and Family
- Medical/Dental/Vision
- Employee Premiums are 100% Company Paid
- Life Insurance
- Flexible Work Hours
- Unlimited Paid Time Off (PTO) with federal government holidays
Financial
- Competitive Compensation
- 401k
- Company Stock Options
- Home Office Setup Budget
Learning
- Reimbursement for approved trainings and subscriptions
- Conferences (travel, lodging, and fees)
Note - some benefits are not available to interns or contractors.
Thank you for your interest in Istari. Expect to hear back from us soon with next steps.
