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• Resume/CV ✱
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• Full name✱
• Pronouns
  He/him
  She/her
  They/them
  Xe/xem
  Ze/hir
  Ey/em
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  Fae/faer
  Hu/hu

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  • Use name only

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  • Custom

  We invite all applicants to share their pronouns with us. Sharing pronouns prior to connecting helps ensure an inclusive and respectful recruitment process from day one. Note that sharing your pronouns isn't mandatory.

• Email✱
• Phone
• Current location
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• Current company

AI Consent for Interviews

• At Jane, we openly embrace the use of AI in our day-to-day work and throughout the interview process, including transcription tools that help us stay present and focus on deeper, more meaningful conversations. Are you comfortable with this?✱

  • Yes, I’m comfortable with this and excited to move forward
  • No, this approach isn’t for me right now.

Customer Support Representative

• As part of your application, we’d love to hear from you directly by recording a video of yourself. The Question: In 60–120 seconds, tell us why you're excited about this role at Jane, and what draws you to customer support specifically. You might consider: What stood out to you about Jane or our mission What excites you about doing meaningful support work Why this kind of fast-paced, real-time problem solving appeals to you How your values or strengths align with the way we work We want to know why this role, here, now, not just that you're looking for “a remote job in tech.” We recommend using loom to record the video and share the link here.✱
• Do you have 1-3 years experience in the SaaS industry?✱

  • Yes
  • No
• Do you have experience with CRM programs? If yes, please list below.✱
• Have you ever worked with high volume channels (phones and live chat)?✱

  • Yes
  • No
• On a scale of 1 to 10, how would you rate your comfort level with delivering technical product demonstrations (demo) to potential customers? Why?✱
• On a scale of 1 to 10, how would you rate your comfort level with conducting inbound/outbound calls with potential customers? Why?✱

Cover Letter

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Where did you first hear about us?

• We would love to know! 😊✱

  • I have used Jane as a patient
  • I've worked with Jane in a clinic
  • LinkedIn
  • Jane Employee
  • Indeed
• Other

Pre-Booked Vacations

• Please let us know if you have any pre-booked vacations that we should know about:✱

Timezone

• Please specify which timezone you're in:

  • Pacific Standard Time
  • Mountain Standard Time
  • Central Standard Time
  • Eastern Standard Time
  • Newfoundland Standard Time

Availability

• When would you be available to start if selected for this position? (Considering we generally have a hiring cohort at the beginning of a month and half way through)

Rotation - Tuesday to Saturday

• I acknowledge that I am available to work Tuesday to Saturday between the hours of 7-7 within my timezone

  • Yes, I acknlowledge
  • No, but I would love for Jane to keep my application for future opportunities

Work Eligibility 🇨🇦

• Are you legally authorized to work in Canada?✱

  • Yes, I am legally authorized to work in Canada
  • No, I am not legally authorized to work in Canada (Please note: we’re not able to offer sponsorship at this time)

Demographic Survey for Jane

We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Participation in this survey is entirely voluntary and will have no impact on your job application, whether you choose to respond or not. Your answers will be anonymised, kept secure and confidential, and kept separate from your name and application. The information collected will be used solely to evaluate our diversity and inclusion efforts.

• Which of the following best describes your gender?
  • Woman
  • Man
  • Non-Binary / Gender-Non-conforming
  • Other
  • Prefer Not To Say
• Are you part of the 2SLGBTQIA+ community?
  • Yes
  • No
  • Prefer Not To Say
• Select the race or ethnicity that you identify with most?
  • Asian American, Asian Canadian, East Asian, Southeast Asian and Pacific Islander (AAPI) - (e.g. China, Philippines, Japan, Mongolia, South Korea, and Taiwan)
  • Black, African, African American, African Canadian, Afro-Latinx or Caribbean
  • Hispanic or Latinx/Latine
  • Indigenous (Inuit, Metis,First Nations, and Māori)
  • Middle Eastern and North African (e.g. Morocco, Egypt, Jordan, Lebanon, etc.)
  • South Asian (e.g. Afghanistan, Pakistan, India, Nepal, Bhutan, Bangladesh, the Maldives and Sri Lanka)
  • White or Caucasian
  • Another racial or ethnic identity not listed
  • Multiracial / Multiethnic
  • Prefer not to say
• If you identify as Multiracial / Multiethnic, please select all that apply:

  If you do not identify as Multiracial / Multiethnic, please select "Question Not Applicable"

  • Asian American, Asian Canadian, East Asian, Southeast Asian and Pacific Islander (AAPI) - (e.g. China, Philippines, Japan, Mongolia, South Korea, and Taiwan)
  • Black, African, African American, African Canadian, Afro-Latinx or Caribbean
  • Hispanic or Latinx/Latine
  • Indigenous (Inuit, Metis,First Nations, and Māori)
  • Middle Eastern and North African (e.g. Morocco, Egypt, Jordan, Lebanon, etc.)
  • South Asian (e.g. Afghanistan, Pakistan, India, Nepal, Bhutan, Bangladesh, the Maldives and Sri Lanka)
  • White or Caucasian
  • Another racial or ethnic identity not listed
  • Prefer not to say
  • Question Not Applicable
• Do you identify as a person with a disability (including apparent or non-apparent)?
  • Yes
  • No
  • Prefer Not To Say