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• Resume/CV ✱
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• Full name✱
• Pronouns
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  Fae/faer
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  We invite all applicants to share their pronouns with us. Sharing pronouns prior to connecting helps ensure an inclusive and respectful recruitment process from day one. Note that sharing your pronouns isn't mandatory.

• Email✱
• Phone
• Current location
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• Current company

Work Eligibility 🇨🇦

• Are you legally authorized to work in Canada?✱

  • Yes, I am legally authorized to work in Canada
  • No, I am not legally authorized to work in Canada (Please note: we’re not able to offer sponsorship at this time)

Where did you first hear about us?

• We would love to know! 😊✱

  • I have used Jane as a patient
  • I've worked with Jane in a clinic
  • LinkedIn
  • Jane Employee
  • Indeed
• Other

AI Consent for Interviews

• At Jane, we openly embrace the use of AI in our day-to-day work and throughout the interview process, including transcription tools that help us stay present and focus on deeper, more meaningful conversations. Are you comfortable with this?✱

  • Yes, I’m comfortable with this and excited to move forward
  • No, this approach isn’t for me right now.

Customer Support Lead (External CA)

• As part of your application, we’d love for you to record a short video (60–120 seconds) telling us why you’re excited about this Team Lead role at Jane and what draws you to customer support leadership. You might share what stood out to you about Jane or our mission, what excites you about leading meaningful support work, why fast-paced, real-time problem solving appeals to you, and how your values or strengths align with how we work. We’re looking to understand why this role, here, and now—not just that you’re looking for a remote job in tech. We recommend using Loom to record your video and sharing the link here.✱

  Upload file
• Have you spent the last two years leading a high-performing support team in a fast-paced environment, providing exceptional service across phone, chat, and email?✱

  • Yes
  • No
• Have you previously managed a customer support team in a remote environment?✱

  • Yes
  • No
• In a short paragraph, we’d love to hear about your experience leading in a customer support environment. You might include details such as how many team members you’ve led, the types of support work your team handled (e.g., tickets, calls, chats), and what your day-to-day responsibilities looked like as a team lead.✱
• At Jane, we care deeply about leadership that supports and inspires. What do you think makes a great leader? Which two to three leadership competencies do you value most—and why? We’d love to hear how these show up in your leadership style, along with a recent example of how you’ve put one into practice.✱
• In a short paragraph, we’d love to hear about your leadership experience. You might include details like the size of the team you managed, the type of work your team focused on, and your key day-to-day responsibilities✱

Demographic Survey for Jane

We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Participation in this survey is entirely voluntary and will have no impact on your job application, whether you choose to respond or not. Your answers will be anonymised, kept secure and confidential, and kept separate from your name and application. The information collected will be used solely to evaluate our diversity and inclusion efforts.

• Which of the following best describes your gender?
  • Woman
  • Man
  • Non-Binary / Gender-Non-conforming
  • Other
  • Prefer Not To Say
• Are you part of the 2SLGBTQIA+ community?
  • Yes
  • No
  • Prefer Not To Say
• Select the race or ethnicity that you identify with most?
  • Asian American, Asian Canadian, East Asian, Southeast Asian and Pacific Islander (AAPI) - (e.g. China, Philippines, Japan, Mongolia, South Korea, and Taiwan)
  • Black, African, African American, African Canadian, Afro-Latinx or Caribbean
  • Hispanic or Latinx/Latine
  • Indigenous (Inuit, Metis,First Nations, and Māori)
  • Middle Eastern and North African (e.g. Morocco, Egypt, Jordan, Lebanon, etc.)
  • South Asian (e.g. Afghanistan, Pakistan, India, Nepal, Bhutan, Bangladesh, the Maldives and Sri Lanka)
  • White or Caucasian
  • Another racial or ethnic identity not listed
  • Multiracial / Multiethnic
  • Prefer not to say
• If you identify as Multiracial / Multiethnic, please select all that apply:

  If you do not identify as Multiracial / Multiethnic, please select "Question Not Applicable"

  • Asian American, Asian Canadian, East Asian, Southeast Asian and Pacific Islander (AAPI) - (e.g. China, Philippines, Japan, Mongolia, South Korea, and Taiwan)
  • Black, African, African American, African Canadian, Afro-Latinx or Caribbean
  • Hispanic or Latinx/Latine
  • Indigenous (Inuit, Metis,First Nations, and Māori)
  • Middle Eastern and North African (e.g. Morocco, Egypt, Jordan, Lebanon, etc.)
  • South Asian (e.g. Afghanistan, Pakistan, India, Nepal, Bhutan, Bangladesh, the Maldives and Sri Lanka)
  • White or Caucasian
  • Another racial or ethnic identity not listed
  • Prefer not to say
  • Question Not Applicable
• Do you identify as a person with a disability (including apparent or non-apparent)?
  • Yes
  • No
  • Prefer Not To Say