Product Enablement & Insights Lead

Canada
Customer Team – Customer Support /
Full-time /
Remote

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AI Consent for Interviews

  • At Jane, we openly embrace the use of AI in our day-to-day work and throughout the interview process, including transcription tools that help us stay present and focus on deeper, more meaningful conversations. Are you comfortable with this?

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Work Eligibility 🇨🇦

  • Are you legally authorized to work in Canada?

Product Enablement & Insights Lead Pre Application Questions

  • Why does this opportunity at Jane feel like the right next step for you? What makes this the right time for a career move, and what are you most excited to contribute or explore in this role?
  • Have you used any Customer Feedback Request Platforms (e.g., Canny, Productboard, Pendo, or similar)? If so, tell us which ones you've worked with, how you used them, and what impact they had on the product or customer experience.
  • Tell us about your leadership experience in a SaaS or tech environment. How did you foster alignment across your team and support individual growth as the team scaled?
  • At Jane, we're always exploring how AI can help teams work smarter and scale knowledge effectively. If you were in the role of a Product Enablement & Insights Lead, what’s one aspect of that role you would prioritize automating with AI tools—and why?

Demographic Survey for Jane

We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Participation in this survey is entirely voluntary and will have no impact on your job application, whether you choose to respond or not. Your answers will be anonymised, kept secure and confidential, and kept separate from your name and application. The information collected will be used solely to evaluate our diversity and inclusion efforts.

  • Which of the following best describes your gender?
  • Are you part of the 2SLGBTQIA+ community?
  • Select the race or ethnicity that you identify with most?
  • If you identify as Multiracial / Multiethnic, please select all that apply:

    If you do not identify as Multiracial / Multiethnic, please select "Question Not Applicable"

  • Do you identify as a person with a disability (including apparent or non-apparent)?